Mahmoud Ismail
Event Management Professional
Dubai,DU
Summary
A highly motivated and driven 10 years experience Event Manager with experience in high level business environments. Confident, and always on task with an ability to identify key business strategies and implement account direction positively. An excellent communicator and leader with an emphasis on utilizing the strength of colleagues and creating an environment of forward-thinking solutions driven by client expectations.
Overview
10
10
year of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
Team71
Abu Dhabi
06.2021 - 07.2021
Accreditation Manager
Abu Dhabi Cricket
Abu Dhabi
05.2021 - 06.2021
- Create and manage accreditation process for event to suit event's different phases and areas.
- Responsible to manage 2 different types of accreditations: - Events and zones accreditation.
- Responsible to brief event staff about accreditation process, printing passes on time and make sure all event staff collected their accreditation.
- Manage collection and distribution for royal box invites, captains' box, and car park zones.
- Managed and organized print collateral storage and distribution.
- Manage zoning accreditation and make sure that every accredited staff having right zones with clear identification photo.
- Managing zone boards and placing them in right spots.
Logistics & Accreditation Manager
People Creative
Abu Dhabi
04.2020 - 04.2020
- Overseeing movement, distribution and storage of materials in organization.
- Manage control flow of incoming materials and outgoing finished products from venue.
- Overseeing warehouse, material handling, customer service, transportation and planning workers.
- Prepare worker schedules and ensure warehousing and distribution workers follow safety rules.
Technical Production Manager
JAM Events
Abu Dhabi
02.2020 - 04.2020
- Planning and organizing production schedules.
- Assessing project and resource requirements.
- Estimating, Negotiating and agreeing budgets and timescales with clients and managers.
- Ensuring that health & safety regulations are met.
- Overseeing production processes.
- Selecting, Ordering and purchasing materials.
Transportation & Logistics Manager
AUDITOIRE
Abu Dhabi
12.2019 - 12.2019
- Communicate with guests and their respective PRs.
- Handle queries of guests related to any procedure of hotel efficiently.
- Supervise and coordinate arrival and departures of special guests and VIP guests.
- Manage services for guests such as valets,check-out procedures, luggage handling, pick and drop services, etc efficiently.
- Ensure Front Desk office staff is available all time for assistance.
- Planning route trips for VIP guests and directing all transportation activities and routes.
- Manage messages and emails for guests and ensure they are delivered safely.
- Handle guest's complaints and issues and negotiate with them effectively.
- Ensure guest satisfaction via outstanding service.
Accreditation Manager
Flash Entertainment
Abu Dhabi
08.2019 - 12.2019
- Manage 3 types of accreditation (Build & Dismantle, ESC and Zoning accreditation).
- Working with marketing team on designs for 3 types in addition to that, working with line manager for providing suitable categories for each type.
- Providing printing suggestions and suppliers for line manager for in-house printing (Build & dismantle and Zoning passes).
- Work on Health & Safety induction presentation with the health and safety manager in order for the suppliers to go through before collection their passes and accessing to site.
- Managing ESC accreditation process (including collecting of data for individuals, working in collaboration with police and CID)
Guest Relation Manager
LINKVIVA
Dubai
02.2019 - 04.2019
- Monitoring daily bookings and ensure assigned rooms are prepared prior on check in.
- Overseeing check-in and check-out procedures, including reservations and financial transactions.
- Ensure special guests, like disabled people, elderly, children and VIPs receive personalized services.
- Managing guest relations team (including Receptionists and Concierges) to ensure comply with all standards and operating procedures.
Transportation & Logistics Manager
Impact Events
Abu Dhabi
10.2018 - 12.2018
- Planning routes and load scheduling or multi- drop deliveries.
- Booking in delivers and leasing with customers.
- Allocating and recording resources and movements in transport planning system.
- Ensuring all partners in supply chain are working effectively and efficiently to ensure smooth operations.
- Communicating effectively with clients and responding to their requirements.
- Directing all transportation activities and routes.
- Monitoring and negotiating transportation
- Dealing with effects of congestion
Education
Bachelor of Engineering Technology - Civil Engineering
09.2012 - 04.2017
Skills
Customer Service Management
Timeline
Operations Manager - Team71
06.2021 - 07.2021
Accreditation Manager - Abu Dhabi Cricket
05.2021 - 06.2021
Logistics & Accreditation Manager - People Creative
04.2020 - 04.2020
Technical Production Manager - JAM Events
02.2020 - 04.2020
Transportation & Logistics Manager - AUDITOIRE
12.2019 - 12.2019
Accreditation Manager - Flash Entertainment
08.2019 - 12.2019
Guest Relation Manager - LINKVIVA
02.2019 - 04.2019
Transportation & Logistics Manager - Impact Events
10.2018 - 12.2018
ALHOSN University - Bachelor of Engineering Technology, Civil Engineering
09.2012 - 04.2017
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