Shivas Balakrishnan
Dubai
Summary
IT Engineer with over 3 years of experience specializing in AzureAD, Azure, Microsoft 365 Administration & IT operations resolving technical issues. Demonstrates strong problem-solving abilities and a commitment to ensuring seamless IT operations and effective cloud Infrastructure management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Analyst
Project44
Bengaluru, India
01.2024 - 10.2024
- Managed Microsoft 365 environments (Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure AD, Azure, Windows 365 Cloud VM's, Azure Virtual Desktop)
- Provided Tier 1-3 IT support, resolving hardware, software, and networking issues, including Cisco Meraki devices
- IT onboarding /off-boarding processes, ensuring seamless transitions and compliance with security policies
- Developed IT documentation and user guides to improve knowledge sharing and team communication
- Help & Managed Microsoft Autopilot (Intune)
- Managed & Creation of Conditional Access Policies in AzureAD & MFA
- Administered enterprise tools, including Slack, AWS, Google Workspace, SentinelOne, Jira, Okta, Atlassian, Confluence, & Sail-point to meet operational needs
- Secured IT environments with tools like Mime-cast, Microsoft Defender, and Azure Sentinel, Microsoft defender for cloud
- Automated IT tasks using PowerShell AzureAD Enterprise Applications unused clean up and Microsoft Graph SDK, enhancing operational efficiency
- Work with DevOps teams & InfoSec teams to ensure secure On-premises and Cloud resources
IT Analyst
Hungerstation
Dubai, United Arab Emirates
09.2022 - 11.2023
- Company Overview: Delivery-Hero
- Administered global Microsoft 365 and Azure environments, including Teams, OneDrive, Outlook, SharePoint, Exchange, Intune, Azure AD, Entra ID, Graph, Compliance Security, MS Defender ATP, PowerApps, SQL Server, Active Directory, Windows Servers
- Delivered Tier 1-2 end-user support for Windows, Linux, and MacOS globally
- Monitored and maintained IT infrastructure and cloud services
- Monitoring & Major resources and services in Azure
- Managed networking components, including Cisco Meraki switches, routers, access points, servers, firewalls, IP printers, IP telephony, virtual machines, VLANs, VPNs, IP addressing, TCP/IP, and LAN/WAN
- Implemented Multi-Factor Authentication with conditional access policies in Azure AD
- Oversaw employee off-boarding and onboarding processes
- Deployed PowerShell scripts for Azure AD, Azure and Microsoft 365
- Maintained documentation for IT operations support, requests, resolutions, and IT assets
- Managed IT assets inventory and vendor relationships
- Administered security tools such as Microsoft Defender ATP, SentinelOne, Automox (EDR)
- Managed admin tools like Slack, Jamf, Google Workspace Admin, OKTA, Jira, Confluence, and Sailpoint
- Supported Intune & End point security implementation and monitored all device
- Delivery-Hero
IT Engineer
CAFU
Dubai, United Arab Emirates
10.2021 - 09.2022
- Leveraged Microsoft 365 and Azure services to enhance workflows
- Ensured seamless remote work for all employees
- Managed and secured Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, Intune, and Azure AD
- Automation: Implemented PowerShell scripts for password resets and expiration policies in Azure AD and Microsoft 365
- Managed Teams SBC routing calls, admin center, and policies
- Assisted with Ribbon SBC management and troubleshooting in Azure
- Managed Google Workspace, Okta, Jira, Confluence, and Kiss-flow
- Handled IT assets inventory and vendor relationships
- Managed off-boarding and onboarding processes
- Provided global IT operations support and optimized remote work productivity
- Monitored and maintained Microsoft Azure resources
- Administered security tools including Mime-cast, CrowdStrike, Microsoft Defender, Azure Sentinel, and Defender for Cloud
- Collaborated with IT Security (SOC) and DevOps teams
- Managed networking infrastructure, including Cisco Meraki, pep-link switches, Firewalls and Windows Server VMs
- Provided end-user support for 500+ users globally
Education
Master Of Engineering Science - Management of Information Systems
Transport and Telecommunication Institute
Riga01.2020
Bachelors - Information Technology
CMS College of Engineering Science & Technology
Coimbatore01.2016
Skills
- Microsoft 365
- Azure
- AzureAD
- IT Service Delivery
- Systems Administration
- IT Operations Support
- Linux
- PowerShell
- Windows Servers
- Active Directory (Entra ID)
- Exchange Online
- SharePoint
- Teams
- Microsoft Defender
- Azure Active Directory
- Google Workspace
- Slack
- Mac
- Intune
- Windows
Certification
- Microsoft Certified: Azure Administrator Associate
- MS-102 Microsoft 365 Administrator (Beta)
- Microsoft certified: Security, Compliance, and Identity Fundamentals
Training
CCNA
Personal Information
- Passport Number: P226247
- Date of Birth: 11/27/93
Languages
English
Bilingual or Proficient (C2)
Timeline
IT Analyst
Project44
01.2024 - 10.2024
IT Analyst
Hungerstation
09.2022 - 11.2023
IT Engineer
CAFU
10.2021 - 09.2022
Master Of Engineering Science - Management of Information Systems
Transport and Telecommunication Institute
Bachelors - Information Technology
CMS College of Engineering Science & Technology