ZOIA
Aurangabad City
Summary
Seeking a challenging and a rewarding career where my functional expertise, conceptual and Analytical Skill would be used productively to grow up in time of my field. Personable Hospitality Specialist with 3 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Sadiq Palace Banquet Hall Sarai Alamgir
08.2020 - Current
- Scheduled work hours for [48hrs/week] employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Implemented successful strategies to increase customer satisfaction.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Maintained health and food safety standards at all stages, from storage through delivery.
Education
Bachelor of Arts - General Studies
Allama Iqbal Open University
Islamabad , Pakistan01.2020
Intermediate - Faculty of Arts
Allama Iqbal Open University
Islamabad , Pakistan08.2015
Matric in Arts Studies - General Studies
Government Girls Higher Secondary School
Sarai Alamgir , Gujrat08.2010
Skills
- Hard worker
- Patience
- Confidant
- Effective Communication Skills
- Guest satisfaction tracking
- Reservation systems
- Eco-friendly practices
Certification
Hospitality Management
Additional Information
03 Years work in Hotel Management
Languages
English
Urdu
Punjabi
Mother
Niaz Bibi
Cnic
34203-2796867-8
Father
Allah Rakha
Personal Information
- Date of Birth: 06/06/92
- Gender: Female
- Nationality: Pakistani
Hobbies and Interests
- Internet
- Books Reading
- Watching Tv
- Sports
- Cooking
Timeline
Hospitality Manager
Sadiq Palace Banquet Hall Sarai Alamgir
08.2020 - Current
Bachelor of Arts - General Studies
Allama Iqbal Open University
Intermediate - Faculty of Arts
Allama Iqbal Open University
Matric in Arts Studies - General Studies
Government Girls Higher Secondary School
Hospitality Management
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