Aafaque Khalil Kaware
Mumbra,India
Summary
Over 17 years of extensive and diverse experience in multiple areas of the travel industry.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Head of Operation
Zone Tours & Travel Agency LLC
2021.12 - 2026.04
- Lead end-to-end travel operations including ticketing, reservations, and customer service
- Manage corporate clients and ensure high service standards and retention
- Oversee international ticketing operations with focus on Pakistan market
- Handle sub-agency operations including bookings, reissues, and refunds
- Manage B2B & B2C ticketing for domestic and international travel
- Handle IATA EasyPay (Go Lite), remittances, statements, and top-ups
- Negotiate with airlines and suppliers for competitive fares and improved margins
- Monitor sales performance and drive revenue growth
- Resolve escalations and manage complex travel requirements
Ticketing Staff
Al Hashar Tourism & Travels LLC
Oman-Muscat
2018.02 - 2021.09
- Handling end-to-end B2B and B2C travel requirements for clients, including domestic and international air ticketing using GDS systems such as Galileo and Sabre.
Managing flight bookings, reissues, cancellations, and schedule changes through GDS queues.
Assisting walk-in clients at the branch office, including Omani nationals and expatriates from various countries.
Overseeing overall branch operations, including banking activities, sales reporting, and CRM updates.
Coordinating visa inquiries and hotel booking requests, and forwarding them to the relevant departments for processing.
Managing corporate accounts, including staff travel bookings on both credit and cash payment terms.
Supporting sub-agents (non-IATA agents) by handling ticket issuance and booking inquiries on credit and cash basis.
Working across multiple GDS PCCs to ensure smooth reservation management and ticketing operations.
Following up with clients for outstanding payments on credit-based business transactions.
Attending sales meetings with airline representatives to discuss offers, deals, and commercial agreements.
Maintaining accurate financial and sales records for all bookings processed through the branch office.
Supervisor-Offshore Desk
Akbar Travel of India Pvt.Ltd
Mumbai
2016.01 - 2017.12
- Managing B2B travel requirements for Australian corporate clients, including domestic and international air ticketing using GDS systems such as Amadeus and Sabre.
Handling corporate email queries for flight bookings received from partner travel agencies.
Overseeing team performance by guiding and motivating staff to achieve daily and monthly sales targets.
Managing shift operations effectively while ensuring business goals and service excellence are met consistently.
Handling queue management and ensuring timely processing of bookings and ticketing requests.
Implementing and maintaining Passenger Name Record (PNR) quality checks to ensure accuracy and compliance.
Managing bookings for multiple international sectors including USA, UK, Dubai, Canada, and Saudi Arabia.
Processing ticket reissues, cancellations, and refunds as per airline policies and customer requirements.
Handling STPC (Stopover Paid by Carrier) requests for eligible clients.
Coordinating with various vendors to secure the most competitive fares and travel options available in the market.
Working across multiple PCCs in GDS systems to ensure smooth operations and ticketing processes.
Team Leader
Sale Mega Safe Travel
Navi Mumbai
2013.01 - 2015.12
- Handling end to end travel needs of Australian Customers.
- Which includes, domestic and International air ticketing on Amadeus/Sabre
- Flight bookings
- Hotel and guest house bookings
- Bsp monitoring.
- Handling & Promoting Entire team to achieve their Daily Targets.
- Managing shifts likely with achieving goals to excel the business
- Queue management
- Keeping Track of A.H.T, Targets and productivity reports.
- Roster management.
- Formed the process of Pnr quality checks
- Preparing pay role data for pay role department to execute further
- Maintaining the floor discipline
- Looking after the attrition and absenteeism within the team
- Initiatives:
- Provided training to Domestic and International team on fares and fare rules effective handling
- Initiated the separate roster and fare desk call tracking file
- Achievements:
- Promoted as Subject Matter Expert
- Promoted as Assistant Team Manger by the management
- Announced as Team Leader by the management.
- Announced as Acting Shift Incharge by the management.
Sr.Travel Officer
Cleartrip.com
Mumbai
2012.01 - 2012.12
- Managing reservation queries for International sectors for Inbound and Outbound passengers.
- Managing hotel reservation for domestic and international hotels.
- Handling reservation queries and issuing tickets making Online booking and offline booking (AMADEUS)
- Initiatives:
- Provided training to Domestic and International team on fares and fare rules effective handling
Subject Matter Expert
InterGlobe Technologies
Mumbai
2009.04 - 2011.12
- Handling Air India Ticketing on CRS ARTICA, Sita ,Liason
- Revalidation and Rerouting of tickets
- Fare pricing/Tax calculation for open return tickets
- Handling unaccompanied minor, WCHR passenger and Medical Cases
- Making reservations for staff on duty and staff on Leave
- Preparing and submitting reports on customer’s feedback
- Handling Irate Passengers at escalation desk whose schedule is disorganized due to Re-scheduling of Air India flights or other Airlines in Air India ticket document
- Taking supervisory calls/escalation
- Sharing updates with the entire team regarding process
- Initiatives:
- Formed ‘Fare Desk’ for handling complicated calls on Fares, reissuance and rerouting of tickets
- Provided training to Domestic and International team on Air India fares and fare rules effective handling
- Initiated the separate roster and fare desk call tracking file
- Achievements:
- Promoted as Subject Matter Expert
- Successfully implemented Fare desk
- Promoted as Shift Incharge by the management
Education
S.S.C. -
Symbiosis Convent High School
H.S.C. -
G R Patil Jr College
Skills
- Sabre, Galileo, Amadeus
Certification
- International Airlines & Tourism Management
- INTERNATIONAL AIR FARE DESK (IAFD)
- Air India Reservation Training
- Trained on Sabre/Amadeus
Training
- Overview of Business Auditing - InterGlobe Technologies
- Effective Communication Skills - InterGlobe Technologies
- Leadership Skills - Value World Travel
- Time Management and Planning - Value World Travel
- PPT Efficiency - Value World Travel
Disclaimer
Yours Faithfully, Aafaque Khalil Kaware
Expertise
Supervision/Employee Initiative Management/Sales/Budget Management/Coordination/Teamwork/Networking abilities/Innovation/Corporate Handling/VIP Services
List of Job Promotions achieved so far:
- Company: Interglobe Technologies, Joined as: Travel Executive, Promoted as: Subject Matter Expert
- Company: Clear Trip, Joined as: Travel officer, Promoted as: Sr. Travel officer
- Company: Sale Mega Safe Travel, Joined as: Senior Executive-Business Travel, Promoted as: Team Leader
- Company: Akbar Travels of India Pvt.Ltd, Joined as: Supervisor-Offshore Desk
- Company: Al Hashar Tourism & Travels, Joined as: Ticketing Staff
- Company: ZONE TOURISM LLC, Joined as: Ticketing Staff,Promoted as: Branch Manager & Head of Operations
Timeline
Head of Operation
Zone Tours & Travel Agency LLC
2021.12 - 2026.04
Ticketing Staff
Al Hashar Tourism & Travels LLC
2018.02 - 2021.09
Supervisor-Offshore Desk
Akbar Travel of India Pvt.Ltd
2016.01 - 2017.12
Team Leader
Sale Mega Safe Travel
2013.01 - 2015.12
Sr.Travel Officer
Cleartrip.com
2012.01 - 2012.12
Subject Matter Expert
InterGlobe Technologies
2009.04 - 2011.12
S.S.C. -
Symbiosis Convent High School
H.S.C. -
G R Patil Jr College