Aahd Wissam
Dubai
Summary
Goal-driven strategic person and decisive business professional brings track record of success in various companies. Outstanding background managing multiple services from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind and willingness to take on new challenges that require patience and perseverance. Leveraged on blend of industry and commercial knowledge as well as business acumen to understand business needs and pave the way for individual and organizational excellence. Able to wear multiple hats, work through ambiguity and prioritize within a fast-paced environment.
Overview
31
31
years of professional experience
Work History
L&D Specialist
THE LEADERSHIP ADVISER
Dubai
01.2020 - Current
- Identified potential partnerships to expand the reach of the business.
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Managed day-to-day activities across multiple departments within the organization.
- Organized events such as webinars and other promotional activities.
- Responded promptly to customer inquiries or complaints regarding services.
- Examined and conducted market analysis to discover target market and demographic audience.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Participated in small business training and development to increase company development and exposure.
- Implemented strategic offerings to enhance company's suite of products and services.
- Created program to promote new managers from within, leading to cohesive leadership structure.
Business Development Manager
WIZE COMMUNICATIONS
Dubai
01.2013 - 01.2018
- Pioneered this then start up company’s Business Development function, building and leading the people, processes and playbooks necessary to drive revenue, adoption and market penetration within various customer segments.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Collaborated with internal teams for successful execution of projects.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Prepared budgets and approved budget expenditures.
- Developed and significantly grew assigned territory to break-even within first year.
Assistant Project Manager
WACO
Sharjah
01.2009 - 01.2011
- Assisted global businesses in entering the UAE market, delivering services for local company setup including identification of suitable office locations, obtaining license and talent recruitment.
- Engaged with clients and helped them make informed decisions by providing intimate knowledge of the local market - possible opportunities, growth prospects and how to access them.
- Advised clients on how to align their business model with the target culture and effectively manage cross-cultural differences.
- Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
Revenue Development Manager, Middle East & North Africa
BRITISH AIRWAYS
Bahrain & UAE
01.2000 - 01.2005
- Identified and captured opportunities to maximise revenue for the Middle East & North Africa routes through development of competitive pricing structure.
- Spearheaded tactical pricing actions to boost revenue per flight and deliver on company price promise versus the competition.
- Assimilated information from past and current market price performance to predict future trends.
- Maintained routes in line with performance and budget expectations via fare-class system management and inventory management on seat sales.
- Tailored revenue management strategies to different distribution channels.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Sales Manager
British Airways
Casablanca
01.1995 - 01.1999
Project Coordinator
ABF Congress International
Casablanca
01.1993 - 01.1995
Corporate Sales Executive
British Airways
Kuwait
01.2000
Education
Certificate - Soft Skills Master Coach
Skillogy Perform
United Kingdom11.2022
Leadership Coach -
Marshall Goldsmith Stakeholder Centred Coaching
01.2021
Professional Coach -
International Coaching Federation
01.2021
Emotional Intelligence Practitioner -
GENOS
01.2021
Certificate in Leadership Skills -
University of Witwatersrand
01.2004
Executive, Career and Business Coach -
Centre for Executive Coaching
01.2020
Bachelor of Arts in Economics -
Université Lumière Lyon 2
01.1993
Skills
- Talent Development
- Executive Coaching
- Training
- Trends Analysis
- Customer Acquisition
- Negotiation
- Policies and Procedures Development
- Business Development
- Performance Assessments
- Revenue Generation
- Process Improvements
- Staff Management
- Strategic Planning & Analysis
- Commercial Negotiations
- Stakeholder Management
- People Management
- Cross Functional Collaboration
- Team Engagement
- Feasibility Studies
- Goal Setting
Affiliations
- Dubai College | Member, Diversity, Equity & Inclusion (DEI) Committee
- Girls Out Loud | Mentor
- Volunteer at Jumeirah College for assistance in teaching French Language and culture
Languages
- English, Full Professional
- French, Native
- Arabic, Conversational
- Spanish, Basic
Accomplishments
- Sales Person of the Year for British Airways Middle East (1996).
- Winner of the quarterly competition at Public Speakers Academy (September 2023)
Languages
French
First Language
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
Spanish
Intermediate (B1)
B1
Timeline
L&D Specialist
THE LEADERSHIP ADVISER
01.2020 - Current
Business Development Manager
WIZE COMMUNICATIONS
01.2013 - 01.2018
Assistant Project Manager
WACO
01.2009 - 01.2011
Revenue Development Manager, Middle East & North Africa
BRITISH AIRWAYS
01.2000 - 01.2005
Corporate Sales Executive
British Airways
01.2000
Sales Manager
British Airways
01.1995 - 01.1999
Project Coordinator
ABF Congress International
01.1993 - 01.1995
Certificate - Soft Skills Master Coach
Skillogy Perform
Leadership Coach -
Marshall Goldsmith Stakeholder Centred Coaching
Professional Coach -
International Coaching Federation
Emotional Intelligence Practitioner -
GENOS
Certificate in Leadership Skills -
University of Witwatersrand
Executive, Career and Business Coach -
Centre for Executive Coaching
Bachelor of Arts in Economics -
Université Lumière Lyon 2
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