Aaira Ansari
Dubai
Summary
Accomplished professional with expertise in instructional design and curriculum development, adept at training delivery and facilitation. Proficient in leveraging learning management systems to enhance employee engagement and talent development through innovative blended learning strategies. Demonstrates strong leadership and communication skills, with a proven track record in resource management, customer experience management, and quality assurance. Skilled in data analysis and performance metrics to drive continuous improvement. Career goal: to advance strategic initiatives that foster organisational growth and employee success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Training and Development Lead
Roads and Transport Authority
Dubai
04.2023 - 08.2025
- Designed and delivered training programmes that enhanced service quality and team performance.
- Aligned team skills to organisational goals, boosting productivity and customer satisfaction.
- Managed schedules, assessments, and feedback to ensure consistent service delivery.
- Leveraged LMS tools to track progress and analyse performance for continuous improvement.
- Mentored team members to foster professionalism and establish a high-performance culture.
- Maintained training records to ensure compliance with policies and standards.
- Delivered multi-channel training via chat, email, and escalations to improve customer issue resolution.
Delivery Coordinator
Sharaf DG
Dubai
01.2022 - 03.2023
- Took ownership of escalated issues regarding delivery delays; worked towards speedy resolution.
- Tracked shipments using advanced software systems, maintaining transparency in operations.
- Understood and balanced client and company priorities to achieve overall objectives.
- Enhanced customer retention by providing exceptional service during order fulfilment process.
Executive Assistant
Bait Ansari Electrical Fitting Trading
Dubai
12.2020 - 01.2022
- Managed daily administrative tasks, including correspondence, appointment scheduling, and calendar management.
- Coordinated meetings, conferences, and travel arrangements for optimal efficiency.
- Answered phone calls and directed inquiries, recording messages when necessary.
- Prepared and organised documents, reports, and presentations for stakeholder review.
- Oversaw office supplies inventory and placed orders to maintain stock levels.
- Facilitated onboarding process for new employees by preparing paperwork and coordinating orientation sessions.
HR intern
Golden Pearl
Sharjah
10.2019 - 12.2019
- Drafted job descriptions for effective candidate selection.
- Assisted in payroll preparation, ensured timely disbursal.
- Managed employee leave requests; guaranteed fair distribution of holiday periods.
- Conducted employee satisfaction surveys to identify areas of improvement.
- Assisted HR team with general administration and paperwork to maintain optimal processing times.
Education
Bachelor of Business Administration - Business Management
Canterbury Christ Church University
United Kingdom 07.2019 - 03.2023
Skills
Instructional design and curriculum development
Training delivery and facilitation
Learning management systems
Employee engagement and talent development
Blended learning strategies
Effective communication and presentation
Data analysis and performance metrics
Leadership and communication skills
Resource management
Customer experience management
Quality assurance
Analytical thinking
Problem-solving skills
Microsoft Office proficiency
Languages
English
Fluent
Urdu
Native
Timeline
Training and Development Lead
Roads and Transport Authority
04.2023 - 08.2025
Delivery Coordinator
Sharaf DG
01.2022 - 03.2023
Executive Assistant
Bait Ansari Electrical Fitting Trading
12.2020 - 01.2022
HR intern
Golden Pearl
10.2019 - 12.2019
Bachelor of Business Administration - Business Management
Canterbury Christ Church University
07.2019 - 03.2023
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