Aaira Mohammad
Dubai,United Arab Emirates
Summary
Accomplished professional with a strong foundation in strategic planning, leadership, and quality assurance. Demonstrates exceptional problem-solving abilities and remains calm under pressure. Adept at team building, training and development, and public speaking. Known for empathy and understanding, coupled with confident communication skills. Career goal: to leverage extensive experience in a dynamic environment to drive organizational success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Knowledge Coordinator
Roads and Transport Authority Dubai
Dubai
03.2021 - Current
- Facilitated training sessions for knowledge transfer.
- Organised team meetings, fostered collaborative environment.
- Assisted in maintaining database systems to ensure accuracy and reliability.
- Streamlined processes within department by implementing new strategies.
- Participated in brainstorming sessions, generated innovative ideas.
- Identified areas for process improvement through systematic review of existing procedures.
Customer service executive
Roads And Transport Authority
Dubai
03.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Offered additional products and services to boost company sales.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Responded to customer queries and provided excellent customer service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
Call Centre Representative
Sharaf DG
Dubai
05.2020 - 03.2021
- Obtains client information by answering telephone calls, interviewing clients
- Verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes sales and organization mission by completing related results as needed.
Assistant Co-Ordinator
Westford University College
Sharjah
11.2019
- Worked closely with Admin coordinator to establish and deliver to information about our university
- To take details of potential clients and later connect with admission officer for their admission’s
Sales Associate
Jazz Rockers
Dubai
09.2019
- Worked as part of promotion team to develop innovative branded marketing collateral for use by sales team
- Handled the day-to-day running, and ensuring high levels of productivity and admission progression
- Worked closely with my colleagues to maintain optimum levels of communication for the effective and efficient completion of our targets.
Administrative Assistant
Gulf Radiant Electrical Trading
Dubai
- Inbound and Outbound phone calls and Organize/schedule meetings and appointments
- Maintain contact lists and Produce/distribute correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports, Develop and maintain a filing system
- Contribute to team effort by accomplishing related results as needed
- Carry out duties such as filing, typing, copying, binding, scanning etc
- Writing letters and emails on behalf of other office staff.
Education
Bachelor in Business Management - Business Management
Canterbury Christ Church University
07.2019 - 03.2023
Higher National Diploma in Business - undefined
Pearson
CBSE 12th Graduate - Commerce
Gulf Asian English School
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Quality Assurance
- Empathy and understanding
- Confident communicator
- Training and Development
Custom
References can be provided if needed.
Languages
English
Fluent
Hindi
Native
References
References available upon request.
Timeline
Knowledge Coordinator
Roads and Transport Authority Dubai
03.2021 - Current
Customer service executive
Roads And Transport Authority
03.2021 - Current
Call Centre Representative
Sharaf DG
05.2020 - 03.2021
Assistant Co-Ordinator
Westford University College
11.2019
Sales Associate
Jazz Rockers
09.2019
Bachelor in Business Management - Business Management
Canterbury Christ Church University
07.2019 - 03.2023
Administrative Assistant
Gulf Radiant Electrical Trading
Higher National Diploma in Business - undefined
Pearson
CBSE 12th Graduate - Commerce
Gulf Asian English School
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