Aaira Mohammad
Sharjah,United Arab Emirates
Summary
Dynamic and adaptable professional with a strong foundation in customer relationship management and conflict management. Demonstrates excellent time management skills and decisive problem-solving abilities, complemented by effective public speaking and bilingual communication. Committed to fostering cultural awareness and enhancing interpersonal skills to drive successful outcomes in diverse environments.
Overview
6
6
years of professional experience
4045
4045
years of post-secondary education
Work history
Customer Service Executive
Roads and Transport Authority
Dubai, United Arab Emirates
03.2021 - 06.2025
- Understanding the product and services provided by the company and helping the customer with their problems.
- Handling customer inquiries and complains through calls, emails and helping them to get what they are looking for by explaining company policies and procedures.
- Providing the company with the customer feedback and a what they are expecting from RTA.
- Building sustainable relationship and trust with the customer through open and interactive communication.
Call Centre Representative
Sharaf DG
05.2020 - 03.2021
- Dedicated to keep excellent customer interaction records and obtaining Certificate of Appreciation by the Head of Department for delivering outstanding Customer Service on Voice Assisted Sales Channel.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Sales Representative
Golden Pearl
, Sharjah
01.2020 - 03.2020
- Contact new and existing customers to meet and exceed sales objectives.
- Organize, rotate, and stock shelves during each store visit.
- Participate in sales meetings and on-site training.
- Negotiate and use persuasion skills to overcome objections.
- Deliver presentations and demonstrate products to customers.
Assistant Co-Ordinator
Westford University College
, Sharjah
11.2019 - 11.2019
- Worked closely with Admin coordinator to establish and deliver to information about our university.
- To take details of potential clients and later connect with admission officer for their admission's.
Sales Associate
Jazz Rockers
, Dubai
09.2019 - 09.2019
- Worked as part of promotion team to develop innovative branded marketing collateral for use by sales team.
- Handled the day-to-day running, and ensuring high levels of productivity and admission progression.
- Worked closely with my colleagues to maintain optimum levels of communication for the effective and efficient completion of our targets.
Education
Bachelor of Science - Management
Canterbury Christ Church University
United Kingdom03.2023
Higher National Diploma in Business - Management
Pearson
United KIngdomCBSE 12th Graduate - COMMERCE
Gulf Asian English School
CBSE 10th Graduate - undefined
Gulf Asian English School
Skills
- Multi-tasking
- Good Communicator
- Customer Relationship Management (CRM)
- Excellent time management skills
- Conflict Management
- Public Speaking
- Bilingual
- Adaptability and resilience
- Interpersonal skills
- Cultural awareness
- Decisive problem-solving
Languages
Hindi
Native language
English
Fluent
Hindi
Native
Urdu
Advanced
Arabic
Beginner
References
References available upon request.
Timeline
Customer Service Executive
Roads and Transport Authority
03.2021 - 06.2025
Call Centre Representative
Sharaf DG
05.2020 - 03.2021
Sales Representative
Golden Pearl
01.2020 - 03.2020
Assistant Co-Ordinator
Westford University College
11.2019 - 11.2019
Sales Associate
Jazz Rockers
09.2019 - 09.2019
CBSE 12th Graduate - COMMERCE
Gulf Asian English School
CBSE 10th Graduate - undefined
Gulf Asian English School
Bachelor of Science - Management
Canterbury Christ Church University
Higher National Diploma in Business - Management
Pearson
Similar Profiles
Shihab Ahmad MakkiShihab Ahmad Makki
Quality of Life Projects Portfolio Specialist at Roads and Transport AuthorityQuality of Life Projects Portfolio Specialist at Roads and Transport Authority
Syed Amir Ali ZaidiSyed Amir Ali Zaidi
Head of Project Management Office at ROADS AND TRANSPORT AUTHORITYHead of Project Management Office at ROADS AND TRANSPORT AUTHORITY
HABIBU ZZIWAHABIBU ZZIWA
Taxi driver at Roads And Transport Authority {RTA}Taxi driver at Roads And Transport Authority {RTA}
Teresia Wambui GachobaTeresia Wambui Gachoba
Customer sales assistant at IIahui General Trading Sahara Center SharjahCustomer sales assistant at IIahui General Trading Sahara Center Sharjah
Mohammed Oosman Bari MianMohammed Oosman Bari Mian
Senior Manager- Retail Operations, Sourcing, Procurement and Supply Chain at Right Health GroupSenior Manager- Retail Operations, Sourcing, Procurement and Supply Chain at Right Health Group