Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Projects
Languages
Websites
Timeline
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Aakanksha Kashyap

Dubai

Summary

Experienced professional in client management and relationship building. Proven track record of fostering strong connections, driving client satisfaction, understanding client needs and delivering tailored solutions for long-lasting partnerships.

Overview

6
6
years of professional experience

Work History

Senior Process Advisor

Barclays
Noida
08.2022 - 10.2023
  • Process transactions dealt with clients & customers in regards to bank product & services and also managed financial risk for United Kingdom customers. Also with approved procedures , process, bank data regulations and within pre agreed SLA , performance is being driven
  • Queue management in time for both calls and emails ,complete information in which effort is made to prevent or limit possible damage.
  • NPS was major part of our performance which was measured every month with clients and customer feedback. I got 90% promoters consecutively for 2 months after I joined the team and this continued to 95 to 100% for next 5-6 months which lead to top performer in the department. This helped delivering tangible impact towards customer experience
  • Assisted team manager in overall team performance, including tech related issues where my role was tech team to be provide real time feedback on the issues our customers face majorly ,organizing workflow, & query resolution with upward escalation of more complex queries to the relevant or designated team
  • Also worked for and quality check tool trainings and knowledge checker for process, always scored more than 90% and got promoted within 5 months of the joining

Senior Account Manager

Jeebly LLC
Noida
01.2022 - 07.2022
  • Build and maintain strong, long-lasting client relationships with major e commerce client at Dubai and other emirates.
  • Negotiated contracts and close agreements to maximize profits
  • Developed trusted advisor relationships with key accounts and customer stakeholders
  • Ensured the timely and successful delivery of our solutions according to customer needs and objectives , also MIS was sent as per client requirements and trained them with the tech we use for there getting all reports clients required
  • Clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders

Key Account Management -Air Cargo

Spicexpress
Gurugram
10.2019 - 01.2022
  • Responsible for managing Key Accounts on PAN India basis
  • Helping clients by efficiently managing their supply chain and real time coordination with ops and airport cargo teams.
  • Maintained accurate documentation and ensured compliance with regulatory requirements for all cargo operations
  • Resolved customer inquiries , concerns, and issues in a proactive and timely manner, fostering positive relationships and loyalty
  • Identified opportunities for revenue growth and collaborated with the sales team to expand the cargo client base . Also created reports to provide insights into logistics operation s and performance.

Logistics Coordinator

Magicon Impex Pvt Ltd (JIVI MOBILES)
New Delhi
09.2017 - 10.2019
  • Skilled in managing Front End Operations work in sync with the corporate set parameters
  • Registered vendors and customers on database to maintain updated roster.
  • Was liable for making SOP's and adherence to it, KPI to be followed to take better decision for our clients.
  • Responsible for domestic and international end to end logistics Coordination
  • Registered vendors and customers on database to maintain updated roster and created reports to provide insights into logistics operations and performance.

Education

Master of Arts - English Language and Literature

IGNOU
06.2019

Bachelor of Arts - Communicative English with media studies

Patna Women's College
05.2017

Skills

  • Process Improvement
  • Customer Experience
  • Detail-oriented
  • Financial Acumen
  • Risk management
  • Banking, financial service and insurance
  • Quality assurance
  • Logistics
  • Project management
  • Projects

Accomplishments

  • Successfully achieved a well-deserved promotion in just 5 months, showcasing dedication, hard work, and exceptional performance in my role.
  • Received commendation within the Customer Delight Program from our esteemed client, reflecting recognition for exemplary service and commitment to ensuring customer satisfaction.
  • Attained the prestigious rank of Black Belt in Karate, symbolizing a culmination of disciplined training, mastery of techniques and self defence and a commitment to excellence

Hobbies and Interests

  • Social Media
  • Traveling
  • Outdoor sports
  • Fashion explorer

Projects

Barclays-Debt ease initiative, (Cost lift solution) (08/2022 - 10/2023)- Aided clients and customers of United Kingdom with financial management, offering strategic guidance and plans to navigate challenges and successfully overcome financial crisis due to COLC.

Spicexpress-DHL VIP Cargo dispatch 2021-2022 (10/2020 - 03/2021)- Orchestrated nationwide deliveries of high-priority VIP shipments across India, adhering to stringent timelines and covid 19 restrictions, and achieved a remarkable success rate of 98%.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Senior Process Advisor

Barclays
08.2022 - 10.2023

Senior Account Manager

Jeebly LLC
01.2022 - 07.2022

Key Account Management -Air Cargo

Spicexpress
10.2019 - 01.2022

Logistics Coordinator

Magicon Impex Pvt Ltd (JIVI MOBILES)
09.2017 - 10.2019

Master of Arts - English Language and Literature

IGNOU

Bachelor of Arts - Communicative English with media studies

Patna Women's College

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Aakanksha Kashyap