Aakash Singh
Abu Dhabi
Summary
Approachable Front Office executive bringing 7 years of superior performance in operations and team leadership. Dedicated to fostering efficient and accurate front office operations through superior attention to detail and excellent business. Multitasks effectively and motivate coworkers to achieve high standard of communication.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Front Office Executive
Conrad Abu Dhabi Etihad Towers
9 2023 - Current
- Supervised and trained the new joiners, Get them familiar with the property where we have 576 rooms and residences.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
- Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
Front Office Agent
Crowne plaza, Yas Island
07.2018 - 08.2023
- Served as a friendly and helpful first point of contact in the front office.
- Handling the group check-in all by myself.
- Rooms allocation for the next day arrival.
- Closing all the billings during night audit to have a smooth operations during the day.
- Always one step ahead.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
Guest Service Associate
Crowne plaza Today, Gurugram
11.2015 - 06.2018
- Greet all Guests on phone pleasantly and transfer calls to the appropriate department as required according to company standards
- Perform all check-in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Cash Handling
- Maintained financial accuracy by collecting deposits, fees, and payments, processing changes, and issuing receipts
- Determined customer needs by asking relevant questions and listening actively to responses.
Intern
Kempinski Ambience
02.2014 - 07.2014
- HOBBIES Football, Rope skipping, Travelling
- Served as a dedicated and supportive Intern in a fast-paced environment
- Worked to remain punctual, reliable, and flexible
- Provided office employees with continual support
- Handled incoming and outgoing mail
- Provided excellent customer assistance at all times
- Used superior information technology skills on a daily basis.
Education
Bachelor of science - Hospitality and catering Science
Bharathiar University
06.2016 - 05.2018
Skills
Highly Motivated Leadership
Invoicing and billing
Proficient in Opera & ONQ
Oral and writing communication
Deal with guest complaints
Staff supervision
Account Reconciliation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Documented and resolved issues which led to good team work.
- Awarded "Front desk agent of the year" for delivering outstanding administrative support.
- Responded to over numerous customer inquiries each day.
- Awarded as a "Top in recognition" overall social media.
- Awarded for a most helpful working as a task force for different hotel from Dubai cultural and tourism department.
- Got recognition for being a top enroller of the month.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Timeline
Front Office Agent
Crowne plaza, Yas Island
07.2018 - 08.2023
Bachelor of science - Hospitality and catering Science
Bharathiar University
06.2016 - 05.2018
Guest Service Associate
Crowne plaza Today, Gurugram
11.2015 - 06.2018
Intern
Kempinski Ambience
02.2014 - 07.2014
Front Office Executive
Conrad Abu Dhabi Etihad Towers
9 2023 - Current
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