AAKIB FIRTHOWS
Business Analyst
Dubai
Summary
Highly analytical Business Analyst & BI Specialist with more than 5 years of collective experience in middle east country’s projects (GCC) as Business Analytics & Intelligence along with an exceptional talent for transforming complex data into actionable insights to drive strategic decisions. Proven track record in optimizing processes, enhancing efficiency, and introducing innovative solutions, fostering teamwork while leveraging technology for business triumphs. Skilled professional at navigating the complete project lifecycle and navigating global projects in 8+ countries, utilizing advanced analysis tools in the following areas of expertise: Business Process Analysis, Business Intelligence Utilization, Customer Relationship Management, Requirement Elicitation and Analysis, Global Project Management, Data Analysis Proficiency, Technical Solution Evaluation, Business Development Strategies. Seasoned Business Analyst offering 4 years of 12 industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
3
3
years of professional experience
Work History
Business Analyst
hSenidbiz Solution
03.2022 - 12.2023
- Demonstrated success in strategically implementing projects globally
- Successfully completed and coordinated walkthrough sessions, requirement gathering sessions, user acceptance training, and client communication to resolve issues
- Successfully acted as a bridge between clients and the company and managed offshore (Asia Pacific Region) clients from India, Maldives, South Africa, and Bangladesh
- Captured business requirements using various methods, such as interviews, document analysis, workshops, surveys, site visits, and competitive product analysis
- Delivered comprehensive requirements/solutions documentation, user guides, and quick references for assigned business process studies
- Orchestrated the entire project lifecycle, including the preparation of comprehensive documentation using tools such as Visio, Power BI, and JIRA
- Managed the estimation process, prepared quotations for clients, and collaborated with the finance department to ensure smooth payment processes
- Conducted end-user training and certified that enhanced/developed modules aligned with features requested and business requirements
- Met customer business process expectations with existing products by suggesting alternative options or workarounds to minimize customization.
Intern - Digital Services
Dialog Axiata PLC
03.2021 - 10.2021
- Provided valuable insights for decision-making through comprehensive BI data analysis, employing advanced data mining techniques
- Ensured data accuracy and relevance by meticulously gathering and mining data
- Documented findings to maintain a comprehensive and organized record, supporting data-driven strategies
- Initiated and supervised promotional campaigns, with a strategic approach to capturing the target market effectively
- Utilized marketing expertise to enhance brand visibility and engagement
- Effectively employed marketing web tools such as CMS and DigiReach for real-time offer campaigns
- Demonstrated proficiency in leveraging digital platforms to maximize promotional impact
- Collaborated with marketing and sales teams in coordinating product launches
- Played a pivotal role in ensuring seamless communication and alignment between marketing efforts and sales strategies.
Education
BBA (Hons) Specialized in Business Analytics -
Sri Lanka Institute of Information Technology
01.2021
Diploma in English -
British College of Applied Studies
01.2015
Diploma in Hardware Technology with Networking -
British College of Applied Studies
01.2014
Diploma in Web Designing -
British College of Applied Studies
01.2014
Diploma in Information Technology -
British College of Applied Studies
01.2014
Skills
- Team Training and Development
- Stakeholder Management
- Quality Assurance
- Sales & Negotiation
- User Acceptance Training
- Market Trend Analysis
- Project Estimation and Quotation
- Risk Management
- Marketing and Promotions
- Cross Functional Collaboration
- PowerBI
- SQL
- JIRA
- Redmine
- Microsoft Office (Word, Excel, PowerPoint etc)
- Effective Communication
- Inspirational Leadership
- Analytical Problem Solving
- Strategic Planning
- Critical Thinking
- Attention to detail
- Multitasking & Adaptability
- Pressure Situation Handling
- Cross Cultural Relationships
- Time Management
- Operational Reporting
- Technical Writing
- Business Planning
- Data Mining
- Operations Analysis
- Campaign Performance Tracking
- KPI Tracking
- Data Mapping
- Customer Needs Assessment
- Competitive Analysis
- Gap Analysis
- Data Analysis
- Project Finance
- Product Development
- Customer Targeting
- Negotiation
- Project Management
- Process Optimization
- Traffic Analysis
- User Acceptance Testing
- Staff Management
- Release Planning
- Pivot Tables
- Product Management
- Portfolio Asset Management System
- Operations Management
- Microsoft Office Suite
- Workflow Analysis
- Requirements Gathering
- Business Process Mapping
- Predictive Modeling
Availability
Immediately
Personal Information
- Date of Birth: 10/18/97
- Nationality: Sri Lankan
- Visa Status: Visiting Visa
Major Client Portfolio
- Qatar - McDonald's
- Oman - McDonald's
- Maldives - Nova Pulse
- Myanmar – MBL
- Philippines - Solution Exchange
- Bangladesh - City Bank, Magna Bank, Paragon
- Sri Lanka - CIC Holding, Prima Ceylon
Extracurricular Activities
GMT Director and Chartered Member Lions Club of Ninthavur Active Member Rotaract Club of SLIIT
References
Available Upon Request
Languages
English
Upper intermediate (B2)
Timeline
Business Analyst
hSenidbiz Solution
03.2022 - 12.2023
Intern - Digital Services
Dialog Axiata PLC
03.2021 - 10.2021
BBA (Hons) Specialized in Business Analytics -
Sri Lanka Institute of Information Technology
Diploma in English -
British College of Applied Studies
Diploma in Hardware Technology with Networking -
British College of Applied Studies
Diploma in Web Designing -
British College of Applied Studies
Diploma in Information Technology -
British College of Applied Studies
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