Summary
Overview
Work History
Education
Skills
Language
Timeline
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Aaleyah Ajara Alhassan

Aaleyah Ajara Alhassan

Al Nahda

Summary

Dedicated and versatile customer service professional with proven experience in delivering exceptional service in fast-paced, multicultural environments. Skilled at building strong client relationships, handling high-pressure situations with empathy, and ensuring customer satisfaction. Recognized for outstanding performance and awarded Best Customer Service Personnel at Vibes Event. Adept at promoting products, managing client interactions, and providing seamless service experiences.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Vibes Event
2023 - 01.2025
  • - Welcomed guests, guided them throughout event activities, and resolved inquiries.
  • - Ensured smooth guest experiences by coordinating with team members and management.
  • - Recognized with the Best Customer Service Personnel Award for exceptional service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service / Sales Promoter

Dubai Duty Free – DXB Airport
2021 - 2023
  • - Assisted international travelers with duty-free purchases, providing detailed product knowledge.
  • - Delivered outstanding service in a high-traffic environment, ensuring customer satisfaction.
  • - Met and exceeded sales targets by engaging with diverse clients and upselling products.
  • Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
  • Participated in ongoing professional development opportunities to continuously refine sales skills and stay current on industry trends.
  • Utilized social media, email and web to notify people of sales promotions, events and product launches.

SALES & CUSTOMER SERVICE ASSISTANT

KGN TAILORS
2020 - 2022
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

BSc Administration - E-Commerce & Customer Service

University of Ghana
01.2017

Certificate - Human Resource Management

GIMPA (Ghana Institute of Management and Public Administration)
01.2020

Skills

  • Customer service excellence
  • Multicultural awareness
  • Strong communication skills
  • Conflict resolution & problem solving
  • Event coordination support
  • Sales & product promotion

Language

English-Fluent

Timeline

Certificate - Human Resource Management

GIMPA (Ghana Institute of Management and Public Administration)

Customer Service Representative

Vibes Event
2023 - 01.2025

Customer Service / Sales Promoter

Dubai Duty Free – DXB Airport
2021 - 2023

SALES & CUSTOMER SERVICE ASSISTANT

KGN TAILORS
2020 - 2022

BSc Administration - E-Commerce & Customer Service

University of Ghana

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Aaleyah Ajara Alhassan