AAMIR ABBAS
DUBAI,UAE
Summary
Accomplished professional with extensive expertise in finance services, customer relations, and complaint handling. Demonstrates exceptional skills in deadline-oriented time management, money management, and product recommendations. Adept at client engagement, query management, and service knowledge, with a strong focus on information security. Proven ability to forecast and plan effectively while maintaining high standards of customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
FCY Cashier
Al Ansari Exchange L L C
Dubai, UAE
2021.03 - Current
- Receipt and payment of cash .
- Handle day to day foreign currency transactions.
- Salary transfer of various companies and also disbursal to the employees.
- Credit card Payment and utility payments.
- Attends customer inquiries on foreign exchange rate.
- Ensured customer satisfaction by providing excellent foreign exchange services.
- Handled complex transactions for clients, ensuring accurate and prompt service.
- Maintained strict compliance with financial regulations whilst handling currency exchanges.
- Provided comprehensive knowledge of global markets to assist client decisions.
- Resolved customer queries swiftly, improving overall user experience.
- Improved efficiency with accurate money counting.
- Maintained confidentiality to ensure client trust.
- Verified cheques, ensuring error-free transactions.
Document Controller
Jscom Real Estate LLC
Dubai, UAE
2020.04 - 2021.02
- Streamlined document retrieval by implementing an efficient filing system.
- Ensured timely project completion by maintaining organised and updated documents.
- Enhanced team productivity with prompt resolution of document-related issues.
- Improved data accuracy through meticulous verification of all incoming and outgoing documents.
- Conducted comprehensive audits for ensuring compliance with company standards.
- Facilitated smooth workflow by providing required documentation to respective departments on time.
- Achieved improved operational efficiency through regular updates of document control procedures.
- Maintained confidentiality and security of sensitive information in accordance with company policies.
- Reviewed, approved, and tracked changes made to important projects, reducing errors significantly.
- Established high-quality control measures, resulting in significant error reduction in documentation process.
Branch Service Officer
United Bank Limited
Chakwal, Pakistan
2017.01 - 2019.10
- Receipt and Payments of Cash and Cash Equivalents.
- Organised documents, enhancing administrative efficiency.
- Resolved queries with detailed product knowledge.
- Performed daily cash drawer reconciliation to maintain accuracy.
- Conducted routine audits, ensuring compliance with bank procedures.
- Balanced vaults and ATMs, ensuring optimal cash availability.
- Fostered team collaboration to meet daily targets.
- Collaborated on marketing campaigns for increased brand visibility.
- Streamlined transaction processes, improving customer wait times.
- Updated customer databases regularly for up-to-date records.
- Handled sensitive information discreetly, safeguarding client confidentiality.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Master's degree - Finance
Federal University Islamabad
Pakistan 2013.10 - 2015.09
Bachelor of Commerce - Commerce Accounting
University of Sargodha
Pakistan 2010.10 - 2013.04
Skills
- Complaint handling
- Deadline-Oriented & Time Management
- Money management
- Product recommendations
- Service knowledge
- Customer relations
- Client engagement
- Finance services
- Query management
- Forecasting and planning
- Information security
Languages
English
Fluent
Urdu
Native
References
References available upon request.
Timeline
FCY Cashier
Al Ansari Exchange L L C
2021.03 - Current
Document Controller
Jscom Real Estate LLC
2020.04 - 2021.02
Branch Service Officer
United Bank Limited
2017.01 - 2019.10
Master's degree - Finance
Federal University Islamabad
2013.10 - 2015.09
Bachelor of Commerce - Commerce Accounting
University of Sargodha
2010.10 - 2013.04