Customer Relationship Manger
CRYPTOMINERS.IN
Mumbai
06.2022 - 10.2023
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created training guides and in-person and online training courses to improve customer user experience in environment.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 2 % increase in sales.
- Maintained statistical database of customers using software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Identify prospective customers, lead generation and conversion
- Demonstrating and presenting products
