Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Aamna Alshehhi

Aamna Alshehhi

Abu Dhabi ,United Arab Emirates

Summary

Banking professional with 17 years of hands-on experience across operations, customer service, cashiering, and retail banking. Recognized for accuracy, customer satisfaction, and strong problem-solving skills. Proven ability to manage high-volume transactions, support daily branch operations, and deliver exceptional service in fast-paced environments. Passionate about contributing to a results-driven team and continuously improving service quality.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant manager

PSI
Abu Dhabi , United Arab Emirates
12.2024 - Current
  • Assist the Real Estate Manager in overseeing property portfolios, including leasing, acquisitions, and sales.
  • Coordinate with clients, agents, and legal teams to ensure smooth transactions and timely documentation.
  • Prepare reports, presentations, and market analysis to support decision-making.
  • Monitor property maintenance schedules and vendor performance.

Operation Officer

ADIB
Dubai
09.2015 - 08.2023
  • Cheque Book Request Process ADIB - Direct
  • Receive the case from AST Maker in CRM.
  • Approve the case if all requirements are fulfilled as per the checklist and approvals are in place, reject in case of any discrepancy observed.
  • Check the recon that has been saved in the shared folder drive, validate & confirm on email.
  • Highlight if any discrepancy in recon through the shared mail from the AST maker.
  • Liability Certificate Request.
  • Check the received LC applications through Business Central System.
  • Check if the E-mail a screen shot of the application to the concerned branch for their action.
  • Send MIS statistics to supervisor on daily basis.
  • RBO-Account Opening Supervisor
  • Leading the full process for account opening both Individual/ Non-Individual.
  • Inclusive if various segments – Expat Segment/ADIB@ Work /Gen-Y BBD etc.
  • Review all applications received through system and ensure that the team should process them within TAT.
  • Ensure that request received meet the standards as per bank policy.
  • Accounts opening are processed and in accordance to operational procedures.
  • Advice makers in case of any discrepancies etc. and maintain follow up Standards.
  • Should be aware to operate the Banking Application system and attend necessary training and guidance to meet the Operational Process.
  • Prepare daily-weekly –monthly MIS and provide the same to management.
  • Arrange to provide the progress of the project to senior management.
  • Maintain proper and organized Filing / diary system of all department records.
  • Investigate customer and branch inquiries and providing solutions to solve reported issues.
  • Perform reconciliation of transactions / accounts, taking corrective action on outstanding items and escalate any long outstanding items.
  • Undertake training programs to improve knowledge in order to enhance role performance.
  • Maintain proper time standards, good team spirit and service standards.
  • Assist in enhancing job knowledge of trainees and new staff recruits.
  • Ensure compliance to ADIB policies, procedures, guidelines and standards.
  • Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.
  • Preparation of daily MIS and sharing the status with Business stake holders on daily basis.
  • Managing the team by sharing knowledge expertise.

ATM, CDM Reconciliation Officer

NATIONAL BANK OF ABU DHABI
Abu Dhabi
07.2011 - 07.2015
  • Assist Supervisor ATM Reconciliation of sorting daily ATM reports / rolls (average 500 ATMs/CDMs).
  • Follow up with TG to release cash to ATM (replenishment).
  • Verify TG daily report of ATM replenishment and residuals and CDMs as well, verify the same with relevant GL report.
  • Report and resolve in case of discrepancy.
  • Ensure whether TG ATM report will tally with NBAD / TG cash vault on daily basis.
  • Passing the transaction related to ATMs/GLs.
  • On daily basis, monitor GL movement and arrange TG for replenishment as necessary apart from periodical frequency.
  • Reviewing ATM down time report.
  • Attend queries related to TG, customer, and branch.
  • Monitoring our cash balance at TG CMC to order.
  • Pass the transactions to respective account of customer & handling customer disputes transactions.
  • Controlling all ATMs / CDMs original documents / roll & send to permanent store on periodical frequency.
  • Pass all ATMs / CDMs shortage / overage to related GL account after investigation.
  • Provide required transaction details related to UAE central Switch to ROC reconciliation Dep & Card Canter.
  • To perform any job assigned by CMS management.

Teller

NATIONAL BANK OF ABU DHABI
Abu Dhabi
07.2011 - 09.2013
  • Cash withdrawal and deposit in UAE Dirham's & Foreign Exchange, Cheque deposit, inter-Account Transfers, ATM cash replenishment, Cash withdrawal / lodging with Vault / Main safe and end of Day reconciliation of cash and valuables.
  • Meet customers, understand their needs, and provide services related to Demand Drafts, Telegraphic Transfers, Standing Instructions, Travelers Cheques and related transactions, IPO processing, Returned outward Clearing and any other products the bank may offer in accordance with the A & O manual / other procedures.
  • Processes Bills / Cheques for collection (inward & outward), Post Inward and Outward Clearing Cheques in Dirham's & Foreign Currency, Process Retuned Cheques in accordance with A&OM.
  • Answer the branch's telephone in a professional manner while assisting customers with their queries.
  • Updates the currency rate board daily basis to display prevailing buying / selling foreign currency rates.
  • Post Debit/ Credit vouchers, non-financial data sheets, and hand filing of documentation.
  • Ensure Correctness of Cash Requested & Received from Vault and its related postings.
  • Any other duties and responsibilities assigned by the Branch Management.

Acting Teller Supervisor

FIRST GULF BANK
Abu Dhabi
03.2007 - 05.2010
  • Process all teller counter service transaction such as cash deposits and cash withdrawals.
  • Process other transactions such as drafts, funds transfers, payment orders, standing orders, foreign currency purchase and sales, cheque deposits, in line with operational policies & procedures.
  • Process deposits and pay out funds in accordance with bank procedures.
  • Record all transactions accurately and balance each day's operations.
  • Balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers calculators, or adding machines.
  • Examine Cheques for endorsements and verification of other information and the legality of the documents.
  • Enter customer's transaction into computers in order to record transactions and issue computer-generated receipts.
  • Identify transaction mistakes when debits and credits do not balance.
  • Prepare and verify cashier's cheques.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Resolve problems or discrepancies concerning customer's accounts.
  • Order sufficient supply of cash to meet daily needs.
  • Delivery excellent customer service satisfaction and business referrals.

Customer Service Assistant

National Bank of Oman
Abu Dhabi, AZ
12.2004 - 06.2008
  • Key Responsibilities including all works.
  • Cashier for 4 months & taken appreciation letters.
  • Training in Credit Card Section, Salary Related Loan, Operations, Remittance TFC, Privilege Banking.

Imagination & packing employee

GULF PHARMACEUTICAL INDUSTRIES/JULPHAR
Ras al-Khaimah, RK
02.2003 - 06.2004

Education

Secondary School Certificate - undefined

Zubeida Secondary School
Ras al-Khaimah, RK

Master of Business Administration -

Bradford College for Professional Training
UK
05.2025

Skills

  • Data analysis capability
  • Supervisory expertise
  • Leadership proficiency
  • Promotions execution
  • Task prioritisation

Certification

  • Development Center for UAE NATIONALS, 12/15/10
  • Focus on Operational Risk, 03/23/10
  • Focus on Information Security, 02/04/10
  • Focus on Compliance for the UAE, 01/23/10
  • Behavioral Competencies, 01/20/10
  • The first gulf bank Performance Management Process, 01/20/10
  • First Gulf Bank – Achieving Teller Excellence, 01/19/10
  • Branch Teller Procedures & Transactions, 01/19/10
  • Role & Responsibilities of Teller, 11/21/09
  • Regulatory Compliance, 09/16/09
  • Managing Customer Experience at Your Branch, 08/19/09
  • Anti-Money Laundering Online Training, 06/08/09
  • Customer Service Excellence – level 2, 09/29/09
  • Anti-money laundering Workshop, 2007

Timeline

Assistant manager

PSI
12.2024 - Current

Operation Officer

ADIB
09.2015 - 08.2023

Teller

NATIONAL BANK OF ABU DHABI
07.2011 - 09.2013

ATM, CDM Reconciliation Officer

NATIONAL BANK OF ABU DHABI
07.2011 - 07.2015

Acting Teller Supervisor

FIRST GULF BANK
03.2007 - 05.2010

Customer Service Assistant

National Bank of Oman
12.2004 - 06.2008

Imagination & packing employee

GULF PHARMACEUTICAL INDUSTRIES/JULPHAR
02.2003 - 06.2004

Secondary School Certificate - undefined

Zubeida Secondary School

Master of Business Administration -

Bradford College for Professional Training

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Aamna Alshehhi