Aamna Alshehhi

• Handled inbound and outbound customer calls regarding credit cards and banking services.
• Assisted customers with inquiries about cash on card, balance transfer, and credit card insurance.
• Used First Data system to access and manage credit card accounts.
• Logged and tracked customer interactions using CRM system.
• Resolved complaints and provided accurate product information.
• Achieved service level targets and maintained call quality standards.

• Greeted and directed visitors efficiently, ensuring a positive first impression and smooth flow of front-desk operations.
• Managed incoming calls with professionalism, accurately routing inquiries to appropriate departments and improving communication clarity.
• Scheduled appointments and maintained calendars, optimizing daily workflow and minimizing scheduling conflicts.
• Handled correspondence and documentation, ensuring accurate record-keeping and timely distribution of information.
• Monitored lobby area and maintained cleanliness standards, promoting a safe and welcoming environment for guests.

• Provided high-quality support to customers through call center and chat banking, resolving inquiries related to account management, transactions, and banking services with a 95% satisfaction rate.
• Collaborated with the verification team to ensure accurate customer data validation, reducing errors by 20% through meticulous attention to detail.
• Managed high-volume inquiries efficiently, leveraging time management skills to handle up to 50 customer interactions daily while maintaining professionalism.
• Quickly adapted to new banking systems and processes, mastering updates within days to ensure seamless service delivery.
• Identified opportunities to improve customer experience, contributing feedback that led to enhanced chat banking response times.
• Total Years of Experience: 5 years, 6 months