Aanas Abu Jafar

Project Member— Integrated Management System (IMS) Re-innovation & Process Ee-engineering Project
Internal Coordinator — With ESG & Sustainability Team & ADQ
Administrator, Coordinator & Analyst — Abu Dhabi Executive Waste Management Plan Project (EAD)
Member - Media & public awareness Surveys

internalization of Waste Audit project - Lead

Main Responsibilities in Tadweer:
1. Receive and log requests from CEO office and external stakeholders, assign requests to concerned Sustainability specialists and analysts, track tasks progress, expedite deliverables and obtain necessary internal approvals, and coordinate with stakeholders to ensure successful completion of the assigned tasks, all in line with IMS and ISO standards.
2. Ensure proper data storage and management in line with IMS and ISO standards.
3. Manage the finalization and documentation of policies and procedures in line with the company’s workflows, delegation of authority.
4. Support IMS Team in preparing process flows using Microsoft Visio and in reviewing support functions procedures.
5. Assist IMS team in communicating and following up with internal stakeholders on policies and procedures updates.
6. Support IMS team in preparing meetings agendas and audit plans and ensuring appropriate implementation.
7. Support Sustainability and ESG Team in data collection from stakeholders as needed for further refinement, analysis, and utilization.
8. Track comments and feedback from Tadweer & EAD with respect to Abu Dhabi Executive Waste Management master plan.
9. Support SPPD Director and team with daily tasks.
10. Responsible for handling SPPD Mail inbox with efficiency & timely manner.
11. Assign tasks, follow up with each team member based on director instruction & advise.
12. Monitor CTS system mails for SPPD director & ensure proper follow up.
13. Responsible for Handling SPPD Inbox in Tadweer Hala system (Tadweer Info).
14. Responsible for Saeed Portal by requesting (maintenance, furniture, Car booking, Meeting room reservation, etc.) and following up with general services department.
15. Draft & Circulate emails to internal & external stakeholders on behalf of the SPPD.
16. Report weekly on all Carveouts projects progress to the PMO Team.
17. Provide administrative support regarding Tadweer MOUs in coordination with the relevant Departments/ Teams.
18. Create, prepare & publish surveys based on business needs & SPPD director instructions.
19. Arrange both internal and external meetings and workshops.
20. Provide the finance department with budget forecast reports of the SPPD by identifying the current and future projects in collaboration with SPPD director & section heads according to business needs.
21. Receive and coordinate SPPD contractors invoices from project managers and verify, validate, and transfer them to the Finance Department and follow up on payment release.
22. Submit timely reports and prepare presentations/proposals as assigned by SPPD Director.
23. Assist colleagues & section heads whenever necessary.
24. Coordinate SPPD activities and operations and ensure compliance to company policies and efficient operations.
25. Plan meetings and record minutes.
26. Answer phone calls and connect callers to appropriate people.
27. Monitor active projects and report projects execution status.
28. Any other tasks assign by the director.

• Handle on-boarding and payroll process of staffs for clients to coordinate and organize the development and implementation of associated processes and procedures
• Preparation and management of letters and certificates (Offer letter, Experience Certificate, Salary transfer letter etc)
• Coordinate communication with candidates and schedule interviews
• Steering employee motivation & personnel counselling and instituting measures for reducing absenteeism and employee turnover; ensuring prompt resolution of employee grievances and maintaining cordial employee relations
• Payroll preparation, recording relevant data (absences, leaves, deduction etc)
• Prepares reports by compiling summaries deductions, leave, disability, and Salary
• Calculate and update hourly and monthly payment of salary
• Provides payroll support information by answering questions and requests on salary, and update changes accordingly
• Maintains payroll operations by following policies and procedures and payroll submission as per TAT; reports necessary changes
• Preparing and issuing of Offer letters, employment contracts, service orders, salary certificates, and termination letters to employees
• Coordinating with PRO department for the Labor approval, employment & residence visa formalities for new joiners, on boarding and cancellation procedures for the terminated & resigned exit formalities
• Coordinating & negotiating with insurance brokers & companies to apply Health & Life insurance for employees and their family members, also for annual health insurance renewal
• Follow up with insurance company for timely delivery of health cards and managing insurance claims
• Responsible for HRIS, updating both manual and electronic personnel records when an employee's personal details change
• Assisting the manager in preparing the contracts for clients and presentations & all official letters when required
• Handling Passports of employees stamping; handling petty cash and planning of monthly expenses and purchase of stationery items on time.
• Responded to volatile situations, intervening in domestic disputes and reported assaults to restore order and safety.
• Maintained high levels of staff morale, resulting in increased productivity.
• Built strong relationships with key stakeholders for mutual benefit.

• Ensure the services are running to the best practices and standards in the global market
• Handle all Human Resources-related queries through our internal Service Desk system (TAWASUL), visiting the reception, walk-in personnel, email etc
• Communicate in a professional manner by attending online tickets and in person at the Help Desk
• Adapt to the Employees thoughts and feelings and respond to make each compliant comfortable and satisfactory with clear and timely replies
• Ensure proper follow up with the concerned sections /departments in HR division to the responses of the queries
• Prepare and provide management weekly and monthly report with the major concerns raised, customer satisfaction index reports, timelines delivered, and other ad hoc reports as requested
• Update the employee shift / overtime schedule details for employee site in the system accordingly
• Analyze Dashboard data to improve services and applications
• Ensure user compliance and data completeness
• Provide on job training to Company Staff to handle.

• Ensure the services are running to the best practices and standards in the global market
• Handle all Human Resources-related queries through our internal Service Desk system (TAWASUL), visiting the reception, walk-in personnel, email etc
• Communicate in a professional manner by attending online tickets and in person at the Help Desk
• Adapt to the Employees thoughts and feelings and respond to make each compliant comfortable and satisfactory with clear and timely replies
• Ensure proper follow up with the concerned sections /departments in HR division to the responses of the queries
• Prepare and provide management weekly and monthly report with the major concerns raised, customer satisfaction index reports, timelines delivered, and other ad hoc reports as requested
• Update the employee shift / overtime schedule details for employee site in the system accordingly
• Analyze Dashboard data to improve services and applications
• Ensure user compliance and data completeness
• Provide on job training to Company Staff to handle.

• Always demonstrate compliance to organization's values and ethics to support the establishment of a value drive culture within the bank
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
• Employee records: Preparing and updating employment records related to confirmation to service, change in assignment, internal transfer, limited contract renewals, contract conversions, retiree extension and salary increments
• Maintaining staff disciplinary records and issuance of letters for suspension and warnings
• Processing staff exits and issuance of letters for resignation, termination, redundancy, no confirmation to service, retiree exit
• Responsible for approving and updating the marriage, education, and birth certificates
• Responsible for approving and updating the personal information workflows for Passport, Visa and EID for staff and dependents
• Explaining human resources policies, procedures, regulations, and standards to new and existing employees
• Processing all personnel action forms and Bi-annual salary advance workflows and ensuring proper approval
• Reconcile employee leave records
• And Update employee salary record
• Ensure new joiners have clear records on AECB and Central Bank Blacklist Rating System
• Manage all FAB UAE and GCC employees and ex-employees Pension registration, addition and deletion
• Liaising officer for Abu Dhabi Retirement Pension and Benefits Fund (ADRPBF) and the General Pension and Social Security Authority in regard to any issues or queries
• HR Service Desk (ASK HR & PMS Support): Provide high quality and timely customer service, ensuring all requests are fully understood
• Work with the SLA
• Record and track cases in the case management system
• Ensure all employee/ex-employee letters including reference letters are issued as per the Bank internal guidelines and within SLAs
• Issue Banking Letters as per the Bank internal guidelines and within SLAs.

• To help new employees adjust to their work environment while making sure Bank hiring procedures comply with labour laws
• And ultimately, ensure hires get a warm welcome and experience smooth transition to their new roles
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
• Always demonstrate compliance to organization values and ethics to support the establishment of a value drive culture within the bank
• Acting as a consultant to new employees
• Communicate with new hires before their start date to provide necessary information
• Process employment paperwork and Coordinate relocation procedures
• Liaise with internal teams to create corporate accounts for new employees
• Gather candidate experience feedback from new hires
• Ensure all reference checks have been obtained
• Complete file documentation in accordance with HR policy
• Coordinate with Public Relation Team for new hires visas
• Ensure all recruitment process checklist activities are completed and documented, including but not limited to preparation of correspondence, regrets letters/communications
• Ensure new hires workstation, IT setup are coordinated for with the SPOC
• Create Employee ID and update employee records in the HRMS
• Request and track background and credit checks
• Complete the employee file and ensure employee records are scanned in Data Management System within the given TAT
• Ensure all Emirati & GCC employees are registered with the respective Pension Authority within the provided timeframe.

• All interactions with AD airport management for Lane requirements
• Preparing & typing documents for Emirates ID, Mol and Emigration
• Preparing all passports procedures - Following up with governments establishments
• Handling all typing and both languages professional correspondences related to Emigration
• Interaction with Client and subcontractor.

• (Bank and Financial Industry) Banker, Call centre - Handling Gold customers files
• Identify customer problems and offer appropriate solutions
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures
• Participate in Outbound calling programs and other projects and activities when required
• Handling projects and tasks whenever required and asked by the management
• Perform customer transactions accurately and in an efficient manner
• Responds to phone and/or written inquiries concerning deposit errors, distributions, misapplied or incorrect deposits, etc
• Responds to customer inquiries by telephone and/or mail
• Researches and analyses the more difficult customer problems regarding their accounts
• Maintains records of problems and inquiries handled
• Ensures adherence to required Banking Regulations
• Suggests means of improving service based upon customer inquiries and complaints.

• Preparing & typing documents for Emirates ID, MoL and Emigration
• Preparing all passports procedures
• Following up with governments establishments
• Handling all typing and both languages professional correspondences related to Emigration Dept
• And many other tasks.