Hi, I’m
Aaron Ssebuliba
Sales and Customer service Representative
Dubai,Dubai
Summary
Organized and dependable professional, adept at navigating multicultural and multinational environments with ease. Expertise in conflict resolution and troubleshooting has consistently proven invaluable in delivering customer-focused solutions, recognized for ability to manage multiple priorities while maintaining a positive attitude, and always eager to shoulder additional responsibilities to ensure team objectives are met. Dedicated in contributing skills to achieve success in any role..
Overview
8
years of professional experience
1
Certification
Work History
Carrefour Hyper MarketsDubai, United Arab Emirates
Sales and Customer Service Representative
02.2020 - Current
Job overview
- Work collaboratively with team of 100 other sales associates and merchandisers to devise strategic sales solutions to achieve and exceed store's monthly, quarterly and yearly sales goals.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in team environment.
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
LC WaikikiUganda, Kampala
Sales Supervisor
02.2018 - 10.2019
Job overview
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Train new team members approximately 50 quarterly and provide ongoing coaching to enhance sales skills and performance.
- Promoted exceptional customer service by engaging clients on sales floor.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Kampala Walk TourKampala, Uganda
Reservations Agent
06.2016 - 01.2018
Job overview
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Ensured seamless communication between front desk staff and reservations department for smooth guest check-in experiences.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Assisted with revenue management tasks, including rate analysis and inventory control to maximize profitability.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided customers with information about availability and pricing.
- Collaborated with colleagues to develop strategies for improving overall team performance and guest experience.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
YMCA UniversityKampala, Uganda
Associate of Arts from Business Administration And Computer Science
10.2017
University Overview
- Diploma in Business Administration 3.8 GPA
St Marks College Uganda
High School Diploma
10.2014
University Overview
- Graduated with High Honors in High School
Skills
- Problem Resolution
- Dependable and Responsible
- Friendly, Positive Attitude
- Calm Under Pressure
- Customer focus, Attention to Detail
- Computer proficiency, Microsoft Office suite
- Excellent interpersonal and customer service skills
- Willing to work in shift environment
- Social Perceptiveness
- Customer Relations
- Multitasking
- Recordkeeping
Certification
- Retail Customer Excellence Program, Majid Al Futtaim Retail - 10/2022
- Certified Retail Salesperson,Majid Al Futtaim Retail- 03/2021
- Food Safety and Hygiene, 10/2023
- Certified Data Entry, Mindluster - 10/2023
- Certified Microsoft Excel, Mindluster -11/2023
- Level 1 Basic Fire Saftey Training - 2020,2023
- First Aid at Work, CPR&AED - 1/2024
Languages
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Sales and Customer Service Representative
Carrefour Hyper Markets
02.2020 - Current
Sales Supervisor
LC Waikiki
02.2018 - 10.2019
Reservations Agent
Kampala Walk Tour
06.2016 - 01.2018
YMCA University
Associate of Arts from Business Administration And Computer Science
St Marks College
High School Diploma