Envision Opera Lanyon Microsoft Office
Aasem Morshed
Senior Sales Manager
Dubai
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 9-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Adaptable and forward-thinking Sr Sales Manager methodical about capturing every business development opportunity with multi-pronged approaches. Focused on continuous improvement of sales numbers through strategic management of teams and monitoring of market trends. Skillfully build connections and remove roadblocks by leveraging Hotel industry expertise.
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
2
2
years of post-secondary education
1
1
Language
5
5
years of professional experience
Work History
Senior Sales Manager
Park Hyatt Dubai
Dubai
01.2023 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Managed and motivated sales team to increase revenue Number% .
- Connected with prospects through trade shows, cold calling and local-area networking.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Researched competitors' activities and products to uncover new trends
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Evaluated performance against goals and implemented appropriate development plans.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Established and cultivated solid business relationships with new or existing customers.
Sales Manager
Park Hyatt Dubai
Dubai
01.2022 - 01.2023
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Led projects and analyzed data to identify opportunities for improvement.
Sales Executive
Park Hyatt Dubai
Dubai, UAE
04.2021 - 01.2022
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Reservations Supervisor
Park Hyatt Dubai
Dubai, UAE
11.2019 - 02.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Maintained awareness of types of rooms available in different resort locations.
- Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Worked closely with front desk to achieve full occupancy of property.
- Provided customers with information about availability and pricing.
- Reduced customer service complaints [Number]% by designing new methods of resolution.
- Improved productivity of customer service team by leading training initiatives and revamping schedules, reducing overtime [Number]%.
- Negotiated more favorable rates and delivery times with vendors.
Reservations Agent
Park Hyatt Dubai
Dubai, UAE
11.2018 - 11.2019
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Customer Service Representative
Park Hyatt Dubai
Dubai, UAE
04.2018 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided ongoing guest service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Diploma - Hospitality
Damascus University
Syria 01.2011 - 01.2013
Skills
Business growth and retention
[Type] sales techniques
Contract negotiations
Business Development
Business development and planning
Sales processes
Strategic account development
Goals and performance
Strategic planning
Sales presentations
Staff Management
Time management
Marketing strategy
B to B sales
Compelling sales proposal writer
Operations
Product and service sales
Database Management
Solution selling
Sales operation
Systems and software programs
Trained in consumer marketing
Review of contracts
Direct sales
New Business Development
Relationship building
Accomplished manager
Sales expertise
Sales Reporting
Empowers high-performing sales teams
Verbal and written communication
Account management
Analytical problem solver
Positive and upbeat
National accounts management
Brand-building strategies
Rapport and relationship building
Performance tracking and evaluations
[Product or Service] expertise
Software
Timeline
Senior Sales Manager
Park Hyatt Dubai
01.2023 - Current
Sales Manager
Park Hyatt Dubai
01.2022 - 01.2023
Sales Executive
Park Hyatt Dubai
04.2021 - 01.2022
Reservations Supervisor
Park Hyatt Dubai
11.2019 - 02.2021
Reservations Agent
Park Hyatt Dubai
11.2018 - 11.2019
Customer Service Representative
Park Hyatt Dubai
04.2018 - 11.2018
Diploma - Hospitality
Damascus University
01.2011 - 01.2013