Exploring new places
Lata Rahul Mishra
Operations Officer
Muscat,Oman
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Committed Operations Officer adept at driving organizational efficiency to meet corporate objectives. Attentive to detail with passion for office administration and budget monitoring demonstrated across five years of medical centre success.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Operations Officer
Pioneer Modern Medical Centre
Muscat, Oman
05.2014 - 05.2018
- Sultanate of Oman.
- PMMC operates as a full fledged Dental practice with services that include general dentistry, orthodontics, implants, pediatric dentistry whitening, cosmetics and a fully equipped dental lab.
- Focused on bringing best practice, health awareness and optimal health solutions to their community.
- Handling all Operational, Business Development and Marketing activities for Medical Centre.
- Handling big tender for government hospitals for Nexhold (Partner of Pioneer Medical Centre).
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Ayurveda Consultant and Manager
Madawi Integrated Medical Complex
Zinj, Bahrain
08.2010 - 08.2011
- Bahrain Madawi Integrated Complex offers a Ayurveda, Homoeopathy and Apitherapy treatment.
- All Kind of Ayurvedic Treatments and Ayurvedic Massages are available in medical premises.
- Madawi is well known clinic in Bahrain for Ayurvedic Treatment.
- In this responsibility, giving the right combination of medicines and ayurvedic panchkarma treatments which helps the patients to cure the disease.
- Also guiding the therapist to do the right Ayurvedic Treatment for Patients.
- Taking the initiatives to grow the business of Madawi Integrated Medical Complex by right Consultation for patients and taking extra efforts for patients to treat them in effective manner.
- Apart from above, responsibility of managing the administration of Hospital to increase the efficiency through less no.
- Of staff.
- Directed staff and managed annual capital budget.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Accomplished multiple tasks within established timeframes.
Resident Medical Officer
Shiv Om Hospital
MUMBAI, MAHARASHTRA
10.2006 - 09.2008
- Performed clinical procedures such as collecting blood.
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Wrote and updated patient prescriptions.
- Provided routine and emergency medical care to patients.
- Educated patients about procedures, conditions and medications.
- Administered medical billing and collections, marketing and operational budgets.
- Defined medical and administrative best practices in policies and procedures.
- Completed patient referrals to other medical specialists.
- Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
- Aligned room and treatment procedures with overall regulations to deliver high quality of patient care.
Education
MBA - Businesss Management And Administration
Jaipur National University
Jaipur, India 01.2016 - 01.2018
Bachelor of Ayurved Medicine And Surgery (B.A.M.S) - Medical
SION Ayurveda College, Maharashtra University of Health Sciences
Mumbai , India 07.2000 - 07.2005
H.S.C - Science
Royal College
Mumbai , India 03.1998 - 03.2000
S.S.C - General
ST. Francis High School
Mumbai, India 06.1997 - 06.1998
Post Graduate Diploma in Emergency Medical Service - Medical
Life Supporters Institute of Health Sciences
Mumbai, India 03.2006 - 03.2007
Skills
Office administration
Operational efficiency
Customer Relations
Financial administration
Human resources
Staff Management
Workflow planning
Business administration
Scheduling
Credit and collections
Payroll and budgeting
Interests
Timeline
MBA - Businesss Management And Administration
Jaipur National University
01.2016 - 01.2018
Operations Officer
Pioneer Modern Medical Centre
05.2014 - 05.2018
Ayurveda Consultant and Manager
Madawi Integrated Medical Complex
08.2010 - 08.2011
Resident Medical Officer
Shiv Om Hospital
10.2006 - 09.2008
Post Graduate Diploma in Emergency Medical Service - Medical
Life Supporters Institute of Health Sciences
03.2006 - 03.2007
Bachelor of Ayurved Medicine And Surgery (B.A.M.S) - Medical
SION Ayurveda College, Maharashtra University of Health Sciences
07.2000 - 07.2005
H.S.C - Science
Royal College
03.1998 - 03.2000
S.S.C - General
ST. Francis High School
06.1997 - 06.1998