ABANG CONCILIA ETOH
Douala,Cameroon
Summary
Highly skilled professional with extensive experience in customer service and operational management. Demonstrates exceptional ability in collecting and processing payments, handling cash, and ensuring accurate bookkeeping. Adept at managing customer interactions, resolving complaints with professionalism and courtesy, and providing clear information and orientation. Proven expertise in team building, office coordination, document control systems, and payroll processing. Known for accuracy, attention to detail, and the ability to work efficiently under pressure. Committed to continuous operational improvement and effective communication.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Office Manager / PA
MMC Motors and Equipment Consulting Ltd.
Douala
02.2024 - Current
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Streamlined invoice processing procedures for smoother financial operations.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Updated office policies to reflect changing business needs and regulations.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Managed supplier relationships to secure best pricing and service delivery.
- Maintained company records in compliance with legal requirements.
- Processed invoices and purchase orders with high attention to detail.
- Processed invoices and financial data with strong eye for detail.
- Managed database to maintain updated records and accuracy.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
Office Manager
First Drive Services
Douala
04.2024 - 06.2024
- Answering of calls from client
- Receive cash from drivers and pay at the counter
- Prepare cotation for clients and banks
- Prepare weekly and monthly financial report
- Carryout checking on the vehicles
- Prepare an expenses sheet for fuel and maintenance
- Calculate salaries for the month
- Prepare facture for individual client and enterprises
Secretary cum Office Administration
Juryman Translation / HIBAL
Doaula
09.2022 - 01.2024
- Reception and orientation of customers
- Ensure cleanliness of the establishment
- Translation of documents from French into English and from English into French
- Payment of salaries to employees of HIBAL
- Ensure lecturers respect the individual time table given to them
- Control exams question papers and prepare marks sheet for publication
- Assist customers with the necessary information concerning our products and services
- Process student’s documents for registration of the final exam that is DQP & CQP
- Carried out cash deposit at the bank both for juryman and HIBAL
Commercial Agent
Zenithe Insurance
Douala
07.2021 - 09.2022
- Provide timely and efficient service to customer while maintaining accurate records of customers transaction
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Used consultative sales approach to understand customer needs and recommend relevant offering
- Educated customers on policy details, empowering informed decision-making.
- Managed policy renewals to ensure continuous coverage.
- Promoted new insurance products to expand customer base.
- Achieved sales targets through proactive customer engagement.
Archive clerk
G.T.I Investment- Akwa
Douala
06.2020 - 10.2020
- I worked at the archive where I rearranged cheques, wrote down debtors and creditors account numbers.
- Typing account numbers for easy retrieving
- Retrieving documents from the archive
- Reception and orientation of customers
- Daily banking operations withdrawals and deposits
- Checking and balancing of accounts, loan granting procedures.
- Prospection
Education
Professional Bachelor's Degree - BANKING AND FINANCE option CUSTOMER MANAGEMENT ADVISORY
Institute Universites Du Golf De Guinee (IUG - ESG)
Douala 01.2021 - 01.2022
Higher National Diploma - BANKING AND FINANCE
Institute Universites du Golf de Guinee (IUG - ESG)
Douala 01.2020 - 01.2021
Skills
- Perform the collection and payment of operations
- Ensure the reception, information and orientation of customers, Listen and analyse customer requests
- Cash check discounts and verify signatures
- Record customer complaints and respond to them with professionalism and courtesy
- Open and close accounts
- Hold cash and cash handling
- Team building and management
- Operational improvement and communication
- Accuracy and attention to details
- Ability to work efficiently and deliver under pressure
- Extremely attentive and methodical to avoid making errors
- Customer service orientation and knowledge of customer service principles
- Office coordination
- Document control systems
- Bookkeeping software
- Crisis handling
- Payroll processing
LANGUAGES
English
Proficient (C2)
French
Upper intermediate (B2)
INTERESTS
Journey, Sport, Lecture and Research
Timeline
Office Manager
First Drive Services
04.2024 - 06.2024
Office Manager / PA
MMC Motors and Equipment Consulting Ltd.
02.2024 - Current
Secretary cum Office Administration
Juryman Translation / HIBAL
09.2022 - 01.2024
Commercial Agent
Zenithe Insurance
07.2021 - 09.2022
Professional Bachelor's Degree - BANKING AND FINANCE option CUSTOMER MANAGEMENT ADVISORY
Institute Universites Du Golf De Guinee (IUG - ESG)
01.2021 - 01.2022
Archive clerk
G.T.I Investment- Akwa
06.2020 - 10.2020
Higher National Diploma - BANKING AND FINANCE
Institute Universites du Golf de Guinee (IUG - ESG)
01.2020 - 01.2021