CRM,BusinessOnline backend,finacle,swift reporting tool,BPM,
Abass Ahmed
Customer Service Associate
Dubai,Dubai
Summary
To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.
Overview
11
11
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Clerk Typist
Mubarak
Dubai, Deira
03.2013 - 01.2014
- Obied For Typing & Legal Translation
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Wrote and mailed letters outlining Type and Type issues.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Accurately typed Number words per minute with no errors.
- Edited drafts created from speech recognition software.
- Accepted dictated notes and produced professional documents with outlined information.
- Provided diverse clerical support to business personnel.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Created and modified corporate documents and forms.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
Implementation processor
Emirates Islamic bank EIB
01.2017 - Current
- Assisting SME Corporate customers over the phone and person for activation of SmartBusiness
- Proactively following up with the customer
- Assisting corporate clients to process salary wps, payment(DEWA, SALIK, Credit Cards, Utility) and Transfer (telegraphic transfer, own account and third party transfer)
- Attending weekly and monthly meeting with team leader to update information and discuss any issue
- Managing monthly and daily reports which are to be send to the HOD
- On the job training to new staff members
- Took part in UAT testing before migration of new system
- Visiting corporate clients to provide training with reference bulk transaction
- Assisting different department when required.
Customer Service Representative
Emirates Islamic bank
09.2015 - 09.2017
- Meydan Nad Alshiba 1
- Duties, Responsibilities:
- Handle transactions and answer customer queries
- Decipher customer needs and offer the best solution based on proper company policies
- Effectively communicate ideas, suggestions and answers
- Refer customers to people who specialize with the type of problem or query they present
- Complete complex money-related transactions
- Offer upgrades and new banking services or products
- Empowerment Process
- Help desk and Escalation
Customer Service Representative
RTA Dubai Road and Transportation Authority
02.2014 - 10.2015
- Dubai - Al muhaisnah 4
- Duties and Responsibilities:
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Make reservation for taxi’s to customers
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
Education
Bachelore Degree - Economics
Juba University
Khartoum - Sudan 10.2004 - 02.2010
Secondary School - Secondary School
Alahlia High Secondary School
White Nile State Kosti City - Sudan 05.2001 - 08.2004
Primary School - Primary School
Idress Gammaa Primary School
Whitd Nile State Kosti City - Suda 10.1993 - 01.2001
Skills
INTRENEEundefined
Additional Information
- Driving License of UAD.
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
Software
Interests
Learning languages, writing learning new skills
Timeline
Implementation processor
Emirates Islamic bank EIB
01.2017 - Current
Customer Service Representative
Emirates Islamic bank
09.2015 - 09.2017
Customer Service Representative
RTA Dubai Road and Transportation Authority
02.2014 - 10.2015
Clerk Typist
Mubarak
03.2013 - 01.2014
Bachelore Degree - Economics
Juba University
10.2004 - 02.2010
Secondary School - Secondary School
Alahlia High Secondary School
05.2001 - 08.2004
Primary School - Primary School
Idress Gammaa Primary School
10.1993 - 01.2001
Similar Profiles
Mubarak AliMubarak Ali
Aluminum Installer at MubarakAluminum Installer at Mubarak
Mubarak AlmarriMubarak Almarri
Police Officer at Mubarak Al MarriPolice Officer at Mubarak Al Marri
Asni AfneenaAsni Afneena
School Teacher at Mubarak SchoolSchool Teacher at Mubarak School