Work Preference
Job Search Status:
Open to work
Desired Job Title
Service Delivery Partner, HR OperationsOperations ManagerBusiness Unit HeadBank Manager
Work Type
Full Time
Location Preference
On-Site
Location:
Dubai, AE
Open to relocation:
Yes
Minimum Desired Compensation
د.إ45000/yr
Important To Me
Career advancementCompany CultureHealthcare benefits
2
Languages
20
Years of experience
Experienced with managing employee relations, recruitment, and compliance. Utilizing strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Work History
Operations Manager
7 Years 5 Months- Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Developed and implemented strategic sales plans to achieve revenue targets and drive market growth.
- Analyzed market trends and customer feedback to refine product offerings and enhance customer satisfaction.
Human Resources Manager
1 Year 2 Months- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Oversaw benefits administration, optimizing offerings to meet employee needs while controlling costs.
Sr. Specialist, HR Operations
1 Year 1 Month- Prepared, processed, and checked payroll data, reconciled accounts receivables and payables related to staff benefits under the general direction of the Unit Head HR Operations & Employee Engagement, and facilitated timely and accurate disbursement of salaries to all employees through Cost / Profit Centers.
Payroll & Payment Sr. Officer
4 Years 8 Months- Reporting to the Unit Head and supervising a Team of 6 Staff.
- Dealing with WPS, I-Business, FTS-Edge, BPS, DDS, and Central Bank portal systems.
- Managed transactions using WPS, I-Business, FTS-Edge, BPS, DDS, and Central Bank portal systems.
Senior Teller
2 Years- Supervised daily operations and ensured compliance with banking regulations.
- Mentored junior tellers, enhancing team performance and customer service skills.
- Implemented process improvements to increase transaction efficiency and reduce errors.
Customer Service Officer
1 Year 9 Months- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed customer accounts, ensuring accurate information and timely updates for optimal service delivery.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Implemented feedback mechanisms to gather customer opinions, driving improvements in service quality.
Call Center Representative
1 Year 9 Months- Resolved customer inquiries through effective communication and active listening skills.
Education
Bachelors - Business Administration
Skills
HR operations
Payroll processing
Payroll management
Compliance
Compensation and benefits
Employee relations
Employee training
HRIS management
Policy development
Relationship management
Strategic leadership
Team building
Proficient in Microsoft Office
Interests
Reading & Internet
Languages
English & Arabic (Fluent)
Timeline
Operations Manager
Gold Standard DMCC
04.2019 - CurrentRead More
Human Resources Manager
Iaat Country Club Resort
12.2017 - 02.2019Read More
Sr. Specialist, HR Operations
Commercial Bank of Dubai
10.2016 - 11.2017Read More
Payroll & Payment Sr. Officer
Commercial Bank of Dubai
01.2012 - 09.2016Read More
Senior Teller
Commercial Bank of Dubai
12.2009 - 12.2011Read More
Customer Service Officer
Commercial Bank of Dubai
03.2008 - 12.2009Read More
Call Center Representative
Commercial Bank of Dubai
06.2006 - 03.2008Read More
AUL University
Bachelors from Business Administration
Read More
ACHIEVEMENTS
3 Appreciation Certificates (TAQDEER)
Certificates
- 1. Detection of Forgery and Counterfeiting
- 2. Instructional Design: Planning and Implementation
- 3. The Concept of Productive Thinking
- 4. Negotiating Technique
- 5. Using PowerPoint and other Visuals
- 6. Microsoft Office Excel, PowerPoint, and Outlook
- 7. Interacting with the Customers
- 8. Management of Cash
- 9. E-Banking
- 10. Total Quality Management
- 11. AML & Compliance
- 12. Product Knowledge
- 13. Service Excellence
- 14. Al Khayour Training
- 15. Handling Difficult Calls
- 16. Five Star Service
- 17. Understanding Basic Professionalism on the Phone
- 18. Measuring Quality and Performance
- 19. Teamwork Fundamentals
- 20. Time Management
- 21. Managing an Inbound Call Center
- 22. Effectively Managing and Outbound Calls
- 23. Business Etiquette: Office Protocol
- 24. Improving your Sales Skills
- 25. Advanced Selling Skills
- 26. The Mechanics of Communicating Effectively
- 27. Accounting for Cash Control
- 28. Effective Relationships with Customers
- 29. Becoming a Manager: Responsibilities and Fears
- 30. Becoming a Manager: Leading and Communicating
- 31. Elements of Marketing Strategy
- 32. Effective Communication Skills
- 33. Advanced Branch Banking Programme
- 34. Introduction to Operational Risk
- 35. Bank Assurance
- 36. Building Relationships Through Proactive Service
- 37. Problem Solving Through Productive Thinking
- 38. Introduction to Risk Management
- 39. Electronic Transfer of Funds
- 40. Planning and Implementation
- 41. Elements of Marketing Strategy
- 42. Business Continuity Management
PERSONAL DOSSIER
- Date of Birth : 1st July, 1984
- Driving License : Valid UAE License
- Civil Status : Married
- Nationality : Lebanese
- Visa Status : Employment Visa