Abboudy Gogo
Dubai
Summary
Client servicing professional with over 10 years of experience in market research, data analysis, and strategic account management.
Proven ability to leverage analytics and data insights to drive commercial growth, optimize client strategies, and improve client retention.
Adept at collaborating with cross-functional teams and senior leadership to deliver tailored, data-driven solutions for global partners.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Account Director
CARMA
9 2020 - Current
- Led a team of Business Development and Client Servicing professionals with a focus on strategic growth, client retention, and market insights.
- Data & Analytics Focus: Developed and presented detailed analysis reports to clients on a monthly basis, using data to offer actionable insights that drove client decision-making.
- Spearheaded the creation of 3 new products, leveraging data to optimize existing services and increase revenue.
- Conducted gap analysis for team members, implementing relevant training programs to improve data literacy and client servicing best practices.
- Managed RFI/RFP responses and collaborated with C-suite executives to deliver tailored solutions for high-profile accounts.
- Achieved consistent year-on-year revenue growth and the highest departmental client retention rates.
- Leading on strategic and tactical efforts for key accounts such as Aramco, SABIC, stc, e&, Samsung, ENOC, ENEC, Pfizer, Abbott…
- Collaborated across departments and regions on recruitment, deliverables, process improvement and events.
- Acting as the Market Research focal point for the commercial team
Operations and Client Service Manager
Toluna
01.2018 - 04.2020
- Reported to Managing Director and acted as focal point of contact with global for all operational matters
- Managed client projects from initiation to closure, with a strong focus on data-driven results and performance reporting.
- Market Research Analytics: Oversaw proposal preparation and used research data to provide clients with actionable insights and improved strategies.
- Assessed team performance and optimized operational processes to ensure timely, high-quality deliverables.
Client Services Team Leader
Toluna
10.2016 - 12.2017
- Managed a team and a portfolio of clients, including KANTAR, Publicis, Hall & Partners, and Proctor & Gamble.
- Delivered data-backed insights that informed strategic decisions and enhanced client satisfaction.
- Conducted training sessions for team members to improve analytical skills and client servicing practices.
Client Services Lead
MENA, On Device Research
09.2014 - 09.2016
- Played a key role in launching the MENA office, introducing mobile survey methodologies and managing data collection processes.
- Coordinated with internal teams and external vendors to ensure quality data delivery for market research projects.
Senior Research Executive
Ipsos, Beirut
05.2012 - 09.2014
- Data Analysis & Insights: Led survey data analysis and presented comprehensive findings to client stakeholders.
- Played a pivotal role in proposal development and RFP submissions for major market research projects.
- Implemented ISO standards for improved quality and performance metrics in research.
Education
Masters - Operations & Logistics
University Saint Joseph De Beyrouth (USJ)
10.2010 - 06.2012
Bachelor of Arts - Business Administration And Management
Universite Saint Joseph De Beyrouth (USJ)
06.2006 - 09.2009
Skills
Stakeholder & relationship management
Strategic account development
Analytical problem solver
Data Analysis & Reporting
Market Research & Insights
Media Intelligence
Presentation & Communication Skills
Languages
Arabic
Bilingual or Proficient (C2)
pFrench/p
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
pGerman/p
Beginner (A1)
Timeline
Operations and Client Service Manager
Toluna
01.2018 - 04.2020
Client Services Team Leader
Toluna
10.2016 - 12.2017
Client Services Lead
MENA, On Device Research
09.2014 - 09.2016
Senior Research Executive
Ipsos, Beirut
05.2012 - 09.2014
Masters - Operations & Logistics
University Saint Joseph De Beyrouth (USJ)
10.2010 - 06.2012
Bachelor of Arts - Business Administration And Management
Universite Saint Joseph De Beyrouth (USJ)
06.2006 - 09.2009
Account Director
CARMA
9 2020 - Current