Abd Al-Rahman Hatem

• Managed daily camp operations, including staff scheduling, activity coordination, and ensuring safety protocols were met.
• Supervised camp facilities, maintaining cleanliness and ensuring that recreational areas, cabins, and dining halls were up to standard.
• Recruited, trained, and supervised camp staff, providing performance feedback and conducting regular evaluations.
• Developed and implemented diverse, engaging activities and programs tailored to various age groups.

Facility Management: Ensure the camp facilities are well-maintained, including cleanliness, safety, and functionality.
Guest Services: Provide excellent customer service, addressing guest inquiries and resolving any issues promptly.
Staff Supervision: Manage and coordinate the camp staff, including scheduling, training, and performance evaluations.
Activity Coordination: Plan and oversee camp activities and events, ensuring they run smoothly and safely.
Inventory Management: Monitor and manage supplies and equipment, ensuring everything is in stock and in good condition.
Health and Safety: Implement and enforce health and safety protocols to ensure a safe environment for guests and staff.

Providing guests with a guided tour and detailed information about the camp, its activities, and the history of the UAE, particularly the Bedouin way of life.

• Operational Efficiency: Oversee the efficiency of operational processes and participate in strategic planning and goal-setting.
• Staff Management: Hire, train, and schedule staff to maintain an efficient workflow. Supervise and provide ongoing training and development.
• Customer Service: Ensure customer satisfaction by addressing complaints and gathering feedback for continuous improvement.
• Inventory Management: Handle inventory, order supplies, and coordinate with vendors to ensure fresh ingredients.
• Financial Management: Manage budgeting, cost control, and financial reporting.
• Health and Safety: Implement and ensure compliance with health and safety regulations.
• Administrative Support: Provide administrative support, including updating inventory and maintaining records.
• Marketing and Promotions: Participate in marketing and promotional activities to attract and retain customers.

Taking Orders: Accurately take food and drink orders from customers with a positive attitude.

Serving: Serve food and drinks to guests in a timely manner.
Customer Satisfaction: Ensure customer satisfaction through excellent service and professionally respond to customer complaints.
Menu Knowledge: Have a thorough knowledge of the menu and be able to make suggestions to customers.
Cleanliness: Maintain cleanliness and organization of the dining area.
Teamwork: Assist in other duties as needed to ensure the smooth operation of the restaurant.

• Guest Interaction & Service: Provide a warm and welcoming experience for all guests, ensuring their needs and special requests are met promptly and courteously.
• Order Taking & Delivery: Accurately take and relay guest orders to the kitchen and bar, and serve food and beverages in a timely manner, following hotel service standards.
• Table Setup & Maintenance: Ensure tables are properly set up before guests arrive, maintain cleanliness throughout service, and promptly clear tables after meals.
• Menu Knowledge: Maintain an in-depth understanding of the menu items and beverages, offering recommendations and answering any guest inquiries regarding ingredients or preparation.
• Problem Solving: Address guest concerns and complaints effectively, ensuring a satisfactory resolution while maintaining a professional demeanor.
• Payment Handling: Manage billing processes efficiently by accurately processing payments and ensuring correct change, while following the hotel's cash handling procedures.

• Guest Service Excellence: Welcome guests warmly and ensure attentive service throughout their dining experience, accommodating any special requests.
• Order Management: Accurately take food and beverage orders, convey them to the kitchen or bar, and serve the meals in a timely and organized manner.
• Table Preparation & Cleanliness: Set up dining areas to hotel standards, including table settings and décor, and maintain cleanliness throughout the shift.
• Menu Knowledge: Demonstrate thorough knowledge of the menu, including daily specials and dietary options, and make personalized recommendations to guests.
• Problem Resolution: Address guest complaints and concerns with professionalism, ensuring a satisfactory resolution to maintain a high level of customer satisfaction.
• Payment & Billing: Process guest payments efficiently, manage billing, and provide accurate receipts while handling cash and card transactions responsibly.

Guest Interaction & Service: Greet and seat guests, provide menus, and assist with food and drink recommendations to ensure a pleasant dining experience.

Order Taking & Delivery: Accurately take and relay guest orders to the kitchen, ensuring timely and efficient service of meals and beverages.

Table Setup & Maintenance: Set up tables according to hotel standards before service, maintain cleanliness throughout, and reset tables between guests.

Menu Knowledge & Presentation: Offer detailed explanations of food and drink options, promoting special items, and catering to guests’ dietary needs.

Handling Guest Concerns: Resolve guest complaints and escalate issues to management when necessary to ensure guest satisfaction.

Cash Handling & Payments: Manage guest billing and payments, ensuring accurate financial transactions and providing receipts professionally.

• Guest Service: Greet and seat guests in a friendly, welcoming manner.
  Present menus, answer questions about menu items, and make recommendations upon request.
  Take accurate food and beverage orders from guests and communicate orders to the kitchen staff.
  
• Order Taking & Serving: Serve food and drinks to guests efficiently and with a high level of professionalism.
  Ensure that the food is served at the correct temperature, timing, and in line with the hotel's presentation standards.
  
• Menu Knowledge: Be well-versed with the entire menu, including any daily specials.
  Provide detailed information on food preparation, ingredients, and possible dietary restrictions.
  
• Table Management: Set tables in accordance with the restaurant’s standards.
  Clean and prepare tables between each use.
  Maintain the cleanliness and organization of the dining area.
  
• Guest Relations: Handle guest complaints in a calm, professional manner.
  Ensure all guest requests and preferences are noted and executed.
  
• Billing: Present and process bills accurately.
  Handle payments and return correct change.
  
• Teamwork: Work collaboratively with kitchen and restaurant staff to ensure smooth operations.
  Assist other waiters and staff in carrying out duties as necessary, including clearing tables and maintaining cleanliness.
  
• Compliance & Safety: Adhere to all hotel policies regarding food safety, hygiene, and health standards.
  Ensure compliance with all safety regulations, including handling hot items and cleaning up spills promptly.