ABDALAZIZ SALAMEH
Dubai
Summary
Dedicated customer service professional with 4+ years of experience in high-pressure, multicultural environments. Expertise in managing customer inquiries, resolving issues, and handling cash transactions. Possesses transferable skills suitable for airlines, airport operations, and passenger service roles, ensuring effective support and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch / Shift In-Charge
Al Ansari Exchange
Dubai
01.2026 - Current
- Supervised daily customer service operations, ensuring efficient workflow and high service standards
- Maintain service quality and ensure a positive customer experience
- Resolve escalated customer issues with professionalism and empathy
- Assisted customers with inquiries and transactions, resolving service-related concerns to enhance satisfaction
- Supported team members in maintaining service quality and adherence to service standards
- Balanced cash registers at the end of each shift to ensure accuracy and accountability and end-of-shift accuracy
FCY Cashier
Al Ansari Exchange
Dubai
01.2023 - 01.2025
- Facilitated foreign currency exchange and remittance services for customers
- Guided customers through transactions, ensuring transparency and understanding
- Verified documents and followed compliance procedures
- Delivered prompt, friendly service to diverse clientele
Dirhams Cashier
Al Ansari Exchange
Dubai
01.2022 - 12.2022
- Processed high-volume AED transactions accurately, ensuring smooth financial operations
- Supported customers with payment processing and service inquiries at front desk, facilitating a seamless experience
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty
- Maintained a welcoming and professional service environment
Education
MBA - Business Administration
Al−Ahliyya Amman University
Jordan01-2021
Skills
- Customer care assistance
- Complaint resolution
- Cash handling
- Fast-paced multitasking
- Staff Management
- Time Management and Professionalism
- Teamwork and Collaboration
- Communication and Interpersonal Skills
- Cultural sensitivity
Languages
English
Arabic
Certification
- English Language Course, British Council, 2018
- TOEFL Preparation, International College, London, 2017
- Public Relations & Applications, Helen HR Development, 2017
Custom
UAE Driving License, 2997540, 2031-02-11
Timeline
Branch / Shift In-Charge
Al Ansari Exchange
01.2026 - Current
FCY Cashier
Al Ansari Exchange
01.2023 - 01.2025
Dirhams Cashier
Al Ansari Exchange
01.2022 - 12.2022
MBA - Business Administration
Al−Ahliyya Amman University