Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ABDALFRAAJ ALNOOR

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

World Employment Service ( Ibn Butty Co Group)
05.2021 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Security Officer

G4S Security Solutions
11.2020 - 08.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Sales Agent

World Engine For German Trucks
01.2011 - 03.2013
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of products or services to promote sales.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Teacher Coordinator

Ministry Of Education, Arts & Culture
07.2008 - 12.2012
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Increased parent involvement through regular communication, fostering a strong home-school connection and encouraging parental support in student learning.
  • Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
  • Developed comprehensive lesson plans aligned with state standards, ensuring thorough coverage of required content while incorporating engaging activities for enhanced learning experiences.
  • Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced student comprehension by utilizing diverse teaching methods and instructional materials.
  • Accurately and completely recorded student progress and development in compliance with school policies and standards.

National Service Person

Defense Military Pay Office Fo Sudan
07.2005 - 05.2006
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
  • Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
  • Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
  • Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
  • Improved public speaking abilities through leading presentations and briefings during service activities.
  • Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose.
  • Managed resources efficiently, ensuring proper allocation for maximum impact on community development efforts.
  • Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
  • Gained hands-on experience in various industries, broadening skillset and increasing overall employability.

Education

Certificate - Security And Loss Prevention Services

G4s Institution For Security
Qatar // Doha
02.2020

Certificate - Human Resources Development

International Academy For Leadership Training
Sudan / Khartoum
11.2015

Certificate - Human Resources Training

International Academy For Leadership Training
Sudan // Khartoum
11.2015

Bachelor of Arts - English-as-a-Second-Language Education // History

University of Khartoum
Sudan Khartoum
07.2012

High School Diploma -

Alwab For Computer & Language
Sudan / Khartoum
06.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

World Employment Service ( Ibn Butty Co Group)
05.2021 - 09.2022

Security Officer

G4S Security Solutions
11.2020 - 08.2021

Sales Agent

World Engine For German Trucks
01.2011 - 03.2013

Teacher Coordinator

Ministry Of Education, Arts & Culture
07.2008 - 12.2012

National Service Person

Defense Military Pay Office Fo Sudan
07.2005 - 05.2006

Certificate - Security And Loss Prevention Services

G4s Institution For Security

Certificate - Human Resources Development

International Academy For Leadership Training

Certificate - Human Resources Training

International Academy For Leadership Training

Bachelor of Arts - English-as-a-Second-Language Education // History

University of Khartoum

High School Diploma -

Alwab For Computer & Language

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ABDALFRAAJ ALNOOR