Abdalftah Mohamed Abdalftah ahmed
Dubai,United Arab Emirates
Summary
Highly skilled professional with expertise in communication, public speaking, and team building. Multilingual with a strong background in accounting and proficiency in various software including Oracle R12, MS Office, Excel, and SAP. Demonstrates leadership and resourcefulness in public relations and project management. Career goal includes leveraging extensive knowledge to drive organisational success and innovation.
Customer-oriented PPM Specialised with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Preventive Planned Maintenance Specialised
Dubai Sport City
Dubai, United Arab Emirates
07.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Completed customer orders with speed and accuracy.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
Customer experience agent
Imdaad LLC
Dubai Jabel Ali Freezone, United arab emirates
10.2022 - 06.2024
- Utilised product expertise for effective resolution of client concerns.
- Maintained comprehensive knowledge of products and services, fostering trust among clients.
- Demonstrated excellent communication skills to build strong customer relations.
- Enhanced client retention through provision of personalised attention to each inquiry or complaint.
- Navigated through complex software systems swiftly whilst managing multiple tasks concurrently, resulting in increased productivity levels at work place.
- Facilitated seamless transactions for improved shopping experience.
- Managed 120+ daily calls, taking orders and escalated cancellations.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled in-person, email and mailed correspondence.
- Followed scripts when answering common customer questions.
- Offered current, accurate advice on optional solutions for concerns.
- Set appointments with field teams to carry out service changes or deliver new products.
Call centre agent
Alahli driving center
dubai Alquaz industrial , United Arab Emirates
02.2022 - 10.2022
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Improved team productivity through effective collaboration and teamwork.
- Utilised multi-line telephone systems for efficient call handling.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Conducted thorough reviews post-project completion for identifying areas of improvement in future undertakings.
- Loaded harvested products onto vehicles readying them for market transportation.
Education
Bachelor of Commerce - B.com Computer's
Osmania University ST Mary's College
India , Hyderabad 06.2012 - 06.2017
Skills
- Communication skills
- Public speaking
- Team building
- Multilingual
- Accounting
- Knowledge of ( Oracle R12 , Oracle , Reflection CAFM , MS Office , Excel , Advance Excel , Power Point , Word , Tally , Peachtree , Quick Book , Sap , Avaya , Odoo , RTA )
- Leadership
- Public Relations
- Resourcefulness
Languages
Arabic
Native
English
Fluent
Hindi
Advanced
Timeline
Preventive Planned Maintenance Specialised
Dubai Sport City
07.2024 - Current
Customer experience agent
Imdaad LLC
10.2022 - 06.2024
Call centre agent
Alahli driving center
02.2022 - 10.2022
Bachelor of Commerce - B.com Computer's
Osmania University ST Mary's College
06.2012 - 06.2017
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