Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdalkader Toutounji

Dubai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Sales Manager

Toutounji Trading
11.2022 - 05.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Team Leader

Ahed Volunteering Group
11.2018 - 11.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Education

M.D. -

Jordan University of Science And Technology
Jordan
06.2021

Skills

  • Microsoft Office
  • Telephone Etiquette
  • Volunteer Tasking
  • Output Improvements
  • Leadership
  • Managing Multiple Tasks
  • Problem solving
  • Fast learner
  • Self-motivated

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Upper intermediate (B2)

Timeline

Sales Manager

Toutounji Trading
11.2022 - 05.2023

Team Leader

Ahed Volunteering Group
11.2018 - 11.2022

M.D. -

Jordan University of Science And Technology

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Abdalkader Toutounji