Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AccountManager

Abdalla Alhammadi

Sharjah

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.


Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.



Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Manager

Accounting Department
03.2012 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Maintained current knowledge of evolving changes in marketplace.
  • Recorded accurate and efficient records in customer database.
  • Met existing customers to review current services and expand sales opportunities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Set and achieved company defined sales goals.
  • Quoted prices, credit terms and other bid specifications.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Presented professional image consistent with company's brand values.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Consulted with businesses to supply accurate product and service information.
  • Contributed to event marketing, sales and brand promotion.
  • Built diverse and consistent sales portfolio.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Generated advertising brochure for vendor use.

Education

Bachelor of Accountancy - Business

Hamdan Bin Mohammed Smart Uinversity
06.2011

Skills

  • Report Writing
  • Client Relationship Management
  • Customer training
  • Account development
  • Account Servicing
  • Project Management
  • Needs analysis
  • Market forecasting
  • Team Training
  • Sales Development
  • Lead Development
  • Business Development
  • Data Analytics
  • Account Management
  • Sales Analysis
  • Schedule Management
  • Goals and performance
  • Goal Setting
  • Business process optimization
  • Employee Mentoring
  • Client Development
  • Account oversight
  • Account verification

Accomplishments

  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [120] staff members.

Certification

  • CSP - Certified Sales Professional
  • CPSP - Certified Professional Sales Person

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Japanese
Bilingual or Proficient (C2)

Timeline

Account Manager

Accounting Department
03.2012 - Current

Bachelor of Accountancy - Business

Hamdan Bin Mohammed Smart Uinversity

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