Summary
Overview
Work history
Education
Skills
Languages
Timeline
Abdallah Al-Sabe'

Abdallah Al-Sabe'

DevOps Engineer
Dubai,UAE

Summary

Proactive and highly skilled IT professional with a proven track record in technical troubleshooting, system support, and DevOps practices. Adept at resolving complex technical issues while maintaining clear communication with clients, stakeholders, and cross-functional teams. Experienced in system deployment, CI/CD automation, containerization, and Kubernetes management. Known for organizing knowledge-sharing sessions to enhance team efficiency and foster a culture of continuous improvement. Committed to DevOps integration and automation, with a strong focus on documentation for streamlined operations. Exceptional problem-solving abilities, technical acumen, and a dedication to delivering robust client solutions.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Technical Support Engineer

Binance
Dubai, UAE
08.2022 - 08.2023
  • User Technical Support: I was the last line of assistance for users encountering issues while utilizing Binance's trading services. This involved promptly and effectively addressing user inquiries, troubleshooting technical problems, and providing clear and concise solutions.
  • Internal Technical Support: Collaborating closely with various internal teams, I played a vital role in ensuring the reliability and functionality of Binance's products. This encompassed offering technical guidance and support to developers, quality assurance teams, and product managers during the development and testing phases.
  • Sharing Sessions: I organized and conducted regular sharing sessions with the team, focusing on the latest DevOps tools, trends, and best practices. These sessions aimed to enhance our team's efficiency, streamline workflows, and foster a culture of continuous improvement.
  • DevOps Integration: I actively contributed to the integration of DevOps principles and tools within the organization. This included automating deployment processes, implementing CI/CD pipelines, and enhancing system monitoring and alerting mechanisms to improve system reliability.
  • Technical Documentation: I maintained comprehensive technical documentation for internal and external use. This ensured that solutions to common technical issues were readily available to both users and team members, streamlining the support process.

Support Engineer / DevOps Engineer

ProgressSoft Corporation
Kuwait City, Kuwait
06.2019 - 08.2022
  • Technical Troubleshooting: Provided technical issue resolution and proactive communication to clients, account managers, and project managers.
  • Technical Support and Research: Supported system development, implementation, maintenance, and troubleshooting. Collaborated with software development and testing teams to design and implement robust client solutions.
  • System Deployment: Deployed new systems on client servers and managed various customer tickets.
  • CI/CD Automation: Created and maintained automated CI/CD pipelines, including Maven-based application builds.
  • Containerization: Managed Docker orchestration and containerization with Kubernetes. Orchestrated the deployment, scaling, and management of Docker containers.
  • Helm and Kubernetes: Managed Kubernetes charts with Helm and prepared manifest files. Deployed and maintained microservices in Dev, UAT, and Prod environments.

Help Desk Technician

ProgressSoft Corporation
Amman, Jordan
10.2018 - 06.2019
  • HelpDesk Support: Provided first-line support for HelpDesk inquiries, troubleshooting problems, and delivering appropriate solutions.
  • Customer-Technical Liaison: Acted as a bridge between customers and the technical department, ensuring effective communication and issue resolution.
  • Documentation: Maintained accurate records and documentation of customer inquiries and solutions for future reference.
  • Continuous Improvement: Contributed to the improvement of HelpDesk processes and procedures by providing feedback and suggesting enhancements.

Education

Bachelor of Arts - Computer Science

American University Of Madaba (AUM), Madaba,Jordan
10.2013 - 03.2018

Skills

  • Version Control: Proficient in Git for source code management
  • Build Tools: Skilled in using Maven for application builds
  • Infrastructure as Code: Strong understanding of IAC principles
  • Automation: Experienced with Jenkins for automation and integration
  • CI/CD: Develop and manage CI/CD pipelines
  • Containerization: Hands-on with Docker for application containerization
  • Orchestration: Proficient in Kubernetes (K3S and K8S) and Docker Swarm
  • Helm Chart: Competent in Kubernetes package and operations management
  • Monitoring: Skilled in ELK, Prometheus, and Grafana for Kubernetes monitoring
  • Performance Testing: Knowledgeable in load testing (eg, K6) and performance monitoring
  • Linux Expertise: Solid understanding of Linux internals
  • Linux Distributions: Familiar with RedHat, Ubuntu, and SUSE
  • Cloud: Knowledgeable in Amazon Web Services (AWS)
  • API: Proficient in API usage and management
  • Bug Reporting Tools: Experienced in using bug reporting tools
  • Postman: Proficient in API testing and automation using Postman
  • SQL: Knowledgeable in SQL for database querying and management
  • Jira and Confluence: Experienced in using Jira and Confluence for project and issue management

Languages

Arabic
Native
English
Fluent

Timeline

Technical Support Engineer - Binance
08.2022 - 08.2023
Support Engineer / DevOps Engineer - ProgressSoft Corporation
06.2019 - 08.2022
Help Desk Technician - ProgressSoft Corporation
10.2018 - 06.2019
American University Of Madaba (AUM) - Bachelor of Arts, Computer Science
10.2013 - 03.2018

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Abdallah Al-Sabe'DevOps Engineer