Abdallah Hegazy
Ajman,UAE
Summary
Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work history
IT support engineer
Ministry of Education
Dubai
09.2019 - Current
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Answered user questions about hardware and software operation to help resolve problems.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Troubleshot various incidents related to hardware, networks and software faults.
- Arranged computers, routers and printer to achieve proper workstation.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Carried out new hardware installations and updates, keeping systems functional and secure.
IT support engineer
Azizi Developments
Dubai
11.2018 - 09.2019
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Supported various operating systems and server technologies.
- Answered user questions about hardware and software operation to help resolve problems.
Real estate agent
Alrasikhon Real Estate
Ajman
02.2018 - 10.2018
- Answered phone calls and emails from potential and existing customers.
- Managed customer relationships to achieve high satisfaction rate.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Showed residential properties and explained features, value and benefits of available homes.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Monitored property market trends to accurately anticipate and meet customer demand.
IT technician
Al Sallamy Technical Solution CO.
Hafer Al Batin, KSA
01.2016 - 11.2017
- Troubleshot various incidents related to hardware, networks and software faults.
- Arranged computers, routers and printer to achieve proper workstation.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Prepared equipment for staff use, installing cables, operating systems, and software.
Accountant
Town team
Alexandria, Egypt
03.2015 - 01.2016
- Prepared monthly bank reconciliations and compiled reports for financial reviews.
- Analyzed monthly balance sheet accounts for corporate reporting.
- Generated invoices based on established accounts receivable schedules and terms.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Analysed monthly balance sheet accounts for corporate reporting.
Education
Bachelor of Commerce - Administration and Management
Tanta University
Tanat, Egypt 09.2010 - 06.2013
Skills
- Team player
- Multidisciplinary teamwork
- Data Entry
- Process Improvement
- Exceptional communicator
- Active Directory
- Staff education and training
- Telecommunications
- Windows Server 2012
- Hardware support
- Office 365
- Customer communication
Languages
English
Upper intermediate (B2)
Arabic
Proficient (C2)
Timeline
IT support engineer
Ministry of Education
09.2019 - Current
IT support engineer
Azizi Developments
11.2018 - 09.2019
Real estate agent
Alrasikhon Real Estate
02.2018 - 10.2018
IT technician
Al Sallamy Technical Solution CO.
01.2016 - 11.2017
Accountant
Town team
03.2015 - 01.2016
Bachelor of Commerce - Administration and Management
Tanta University
09.2010 - 06.2013
Certification
Technical Support Fundamentals From Google
References
References available upon request.
References
References available upon request.
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