Abdallah Kulaibi

Operational Excellence:

• Oversaw daily operations, ensured smooth workflow, and timely task completion within TADWEER & ADPHC.
• Implemented efficient workflows, set clear expectations, and increased team productivity.
• Monitored workflow to improve employee time management and identified areas for improvement.

Team Leadership & Development:

• Applied strong leadership skills to maintain team efficiency and organize workflows.
• Evaluated employee performance, provided coaching and training to improve weak areas.
• Mentored newly hired employees on equipment operation and safety, developed a training manual for reference.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment.

Customer Service & Problem Solving:

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding solutions.

Safety & Compliance:

• Implemented safety protocols to minimize workplace accidents and maintained compliance with industry standards.

Budget & Resource Management:

• Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.

Data & Reporting:

• Generated reports detailing findings and recommendations.
• Maintained database systems to track and analyze operational data.

Facility Management:

• Maintained clean and well-maintained facilities through oversight of cleaning and maintenance activities. Prepared and attached reports to document the work performed and ensure ongoing compliance.

Financial Management:

• Prepared coupons, verified invoices, and assisted with managing financial aspects within the department.

• Dealing and selling Pest and Rodent Control & Public Health chemicals and equipment.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Trained and mentored new sales representatives.
• Developed and implemented sales strategies to increase profits.