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An organized, results-oriented customer service oﬃcer with 3+ years of experience in challenging telephone customer support roles. Patient and resilient with a commitment to solving complaints at ﬁrst point of contact. Seeking to continue creating superior customer service experience.

Accomplished expertise in Chemical analysis, Reagent management, and process optimization. Exhibits proficiency in monitoring chemical production and implementing sampling techniques, ensuring rigorous safety compliance. Recognized for innovative thinking and creativity, coupled with risk assessment skills. Dedicated to enhancing chemical processes through strategic advancements and maximizing operational efficiency.


Senior Sales Manager with director-level experience, specializing in ultra-luxury, waterfront, and high-ticket residential real estate across the UAE. Delivered AED 400M+ in sales value across two new development projects with The Luxe Developers, alongside AED 50M+ off-plan sales at AX Capital. Recognized for closing the most expensive residential unit ever sold in Ras Al Khaimah, officially announced by the CEO of Marjan Island in 2024 and covered by Khaleej Times : Two most expensive residences in Al Marjan Island sold at over Dh180 million | Khaleej Times.
Strong academic foundation (Master 2 in Law – Assas & Sorbonne) and disciplined, commercially sharp leadership ready to drive premium sales strategy, revenue, and HNWI client relationships at a Sales Director level.

Accomplished logistics and courier coordination specialist with a strong track record in vendor management and contract negotiation. Expertise in process optimisation, customer relationship management, and inventory management, driving efficiency and enhancing service delivery. Proficient in data analysis and performance reporting, ensuring regulatory compliance and effective fleet management. Committed to leveraging skills to optimise operations and support organisational growth.

Specialist in NATM tunnelling, site execution, quality control, safety compliance, and contractor and consultant coordination with extensive experience in complex project delivery.

 Dynamic insurance professional with a solid background in the Lloyd's Insurance Market, and technical expertise across multiple aviation lines of business in both underwriting and broking fields. Proven ability to communicate effectively and negotiate successfully, with a strong focus on relationship building and attention to detail. Demonstrates exceptional analytical and problem-solving skills, with a deep understanding of market trends and client needs. Experienced in account management, driving business growth through strong client relationships.     

Service-driven professional with 10 years of experience across corporate, retail, and hospitality settings. Known for building strong relationships, resolving issues efficiently, and delivering consistent, high-quality service. Demonstrated growth through multiple promotions, trusted with increasing responsibility, and experienced in training others and supporting long-term client satisfaction.

Dynamic sales leader with a proven track record at Sweetwater Integration, driving a 200% sales increase through strategic relationship management and solution selling. Expert in customer relationship management and business development, leveraging strong presentation skills to foster partnerships and enhance market presence in the audio-visual industry.

 Accomplished accounting professional with expertise in full-cycle accounting, financial reporting, and IFRS compliance. Demonstrates proficiency in management accounts, budgeting and forecasting, and internal controls and audit coordination. Skilled in tax compliance and statutory reporting, advanced MS Excel, MS Word & PowerPoint, and various accounting software. Adept at cost control and variance analysis, cash flow analysis, financial process automation, data analysis & KPI reporting, as well as financial documentation & reporting. Committed to enhancing financial operations through strategic planning and process optimisation. 

Senior Beauty & Spa Professional with 15+ years of international luxury brand and medical skincare experience. Licensed cosmetologist in the USA with a Bachelor’s degree in Communications.

I have managed luxury beauty brands including Estée Lauder, Shiseido, Jean Paul Gaultier, Isley Miyake , Cartier, Spa and skincare brands Pevonia , Dermalogica and Avene , La Roche-Posay, collaborating with medical dermatology visitors to deliver evidence-based skincare solutions.

I have led teams of beauty consultants and stylists, achieving over US $600,000 in annual sales while delivering sales services , retail products and driving brand growth.

I also founded a consulting company advising spas and salons on operations, marketing, staff training, and client experience, helping multiple businesses improve efficiency, profitability, and service standards.

Trilingual : French Spanish and English

Currently managing a U.S. salon, I am passionate about team leadership, luxury and medical skincare service, and operational excellence, and I am seeking opportunities to bring my expertise and leadership to upscale spa or salon management roles.

Abdallah Mahmoud

Summary

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Senior account manager

Senior account manager

Branch manager

Education

Bachelor's degree - tourism and hotels

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Senior account manager

Senior account manager

Branch manager

Bachelor's degree - tourism and hotels

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