Abdallah Saktah

Key Operations Management Experience

• Drove significant sales and profit growth through strategic operational leadership and technology integration across multiple high-volume locations.
• Spearheaded new POS technology implementation at Atlantis Hotel, contributing to a sales improvement of over 54% above budget for Starbucks.
• Proposed and implemented a repricing strategy at Starbucks Atlantis stores, leading to a 20% improvement in profit and sales over budget.
• Redesigned operational layout at American University, achieving 100 transactions during peak hour and increasing sales by 60% over target.
• Optimized store opening/closing times in collaboration with mall management, driving a 15% sales increase.
• Researched and implemented optimized food menu at American University, improving food sales from 18% to 43% of total sales and increasing Average Transaction (AT) from 28 to 47, while reducing food waste to 3%.
• Cultivated high-performing teams and fostered talent development across multiple locations.
• Developed and promoted over 60 employees to supervisor and manager levels.
• Designed and implemented comprehensive guidelines.
• Management training programmes resulting in a consistent 95% audit score.
• Ensured exceptional operational standards and compliance, mitigating risks, and optimizing resource utilization.
• Consistently achieved 97% on internal health and safety audits and maintained a Grade A Gold Baladia audit rating.
• Implemented a strategic stock transfer plan during COVID-19 to achieve 0% expiry, resulting in 100% stock loss control, and maintaining a 1% overall inventory loss target.
• Prevented over 1000 kg of loss from nearly expired espresso beans by developing innovative cold beverage recipes and training staff.
• Enhanced customer experience and digital sales performance through data-driven strategies.
• Successfully launched and monitored delivery platforms (Deliveroo, Noon, and Talabat e.g.). Generating over 150 daily transactions for Starbucks and achieving a 100% excellent delivery audit score.
• Improved Google ratings and loyalty programme participation through cross-training and coaching staff on customer service SOPs. 95% Audit.