Abdallah Sarayrah
Dubai,UAE
Summary
Dedicated professional with strong customer service skills, excellent communication abilities, and a proven track record in problem-solving. Demonstrates empathy, active listening, and the ability to multitask effectively while managing time efficiently. Known for remaining calm and professional under pressure, with a deep understanding of consumer rights and proficiency in email correspondence and call handling. Career goals include leveraging flexibility and adaptability to enhance customer satisfaction and drive organisational success.
Positive communicator with proactive approach to solving customer issues and building relationships. Demonstrates strong problem-solving skills and empathy, ensuring customer satisfaction and retention. Ready to make significant impact as Customer Service Representative role.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Customer Care Representative
Nakheel Community Management
09.2023 - 04.2025
- Company Overview: Nakheel PJSC
- Managed customer emails and complaints related to Owner Association and Community operations and services
- Handled both inbound and outbound phone interactions, ensuring prompt and efficient resolution of customer inquiries
- Maintained a positive, empathetic, and professional demeanor in all customer interactions
- Provided timely responses to customer inquiries via phone and email
- Assisted customers with online services, including Resale NOCs, access cards, Contractor Services (Design Approvals), Security Services, and other related Owner and General services
- Addressed service charge-related inquiries, including statements, invoices, payment plans, and clarification of customer concerns
- Maintained accurate records of customer interactions, comments, and complaints
- Coordinated with relevant departments to ensure comprehensive resolution of customer issues
- Nakheel PJSC
Customer Service Advisor
Webhelp Company
08.2020 - 02.2023
- Responsible for handling technical-support and support related questions for Client's customers and Partners
- Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality
- Provided prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
- Look for cross-selling opportunities to increase individual purchase value and overall sales
Customer Service Representative
Aramex Company
06.2019 - 07.2020
- Investigated and resolved accounting, service and delivery concerns
- Assisted 80 - 100 customers daily in average by answering questions, responding to inquiries and handling telephone requests
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Facilitated inter-departmental communication to effectively provide customer support
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Handling complains by E-mailing and submitting to the Australian depot
Education
BACHELOR'S DEGREE - CIVIL ENGINEERING
AL-BALQA' APPLIED UNIVERSITY
01.2014 - 01.2019
High School Diploma - undefined
Al Qimma International School
01.2013 - 01.2014
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Empathy
- Active listening skills
- Ability to multitask
- Time management skills
- Ability to remain calm and professional
- Strong customer service skills
- Flexibility & Adaptability
- Knowledge of consumer rights
- Email correspondence
- Call handling efficiency
Languages
Arabic
English
Custom
Abdallah Sarayreh, Customer Service Representative
Personal Information
- Date of birth: 08/16/95
- Nationality: Not Provided
Accomplishments
3x Champion of the Month in Community Management representative
Timeline
Customer Care Representative
Nakheel Community Management
09.2023 - 04.2025
Customer Service Advisor
Webhelp Company
08.2020 - 02.2023
Customer Service Representative
Aramex Company
06.2019 - 07.2020
BACHELOR'S DEGREE - CIVIL ENGINEERING
AL-BALQA' APPLIED UNIVERSITY
01.2014 - 01.2019
High School Diploma - undefined
Al Qimma International School
01.2013 - 01.2014
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