ABDALLAH SARAYRAH

• Managed customer inquiries, complaints, escalations, and feedback across multiple communication channels, ensuring high levels of customer satisfaction and service excellence.

• Served as the primary point of contact for customers via phone, email, and face-to-face interactions, providing timely and effective resolutions.

• Handled service charge-related matters, including payment processing, account statements, invoices, payment plans, and customer queries.

• Coordinated DLD unblocking requests, work permits, move-in/move-out permits, and community management processes across Dubai Holding communities.

• Collaborated with internal departments and stakeholders to resolve customer concerns efficiently and within established service level agreements (SLAs).

• Maintained accurate records of customer interactions, requests, complaints, and resolutions using CRM systems.

• Monitored and managed customer communications to ensure prompt responses and adherence to operational standards.

• Provided customers with up-to-date information on community policies, procedures, and services.

• Supported operational efficiency by coordinating cross-functional activities and ensuring seamless service delivery.

• Consistently achieved service quality objectives while fostering positive customer relationships and enhancing the overall customer experience.

• Assisted customers with online services, including

Resale NOCs, access cards, Contractor Services (Design Approvals), Security Services, and other related Owner and General services

• Conducted site inspections to monitor civil works and ensure compliance with safety, quality, and project requirements.
• Possess a fundamental understanding of infrastructure networks, including roads, stormwater drainage, sewerage, water supply, and utility services.
• Assisted in reviewing engineering drawings, technical specifications, and project documentation related to civil and infrastructure works.
• Coordinated with contractors, consultants, and service providers to support project activities and ensure timely execution of site works.
• Prepared technical reports and maintained project records while monitoring site progress and compliance with established standards.

• Assisted in monitoring daily site and facilities operations to ensure compliance with safety, quality, and operational requirements.

• Conducted routine site inspections and reported observations related to maintenance activities, civil works, and facility conditions.

• Coordinated with contractors and service providers to support the timely completion of maintenance and site-related tasks.

• Reviewed technical documents, work schedules, and maintenance reports to ensure adherence to project requirements.

• Supported the implementation of health, safety, and environmental standards across site operations.

• Maintained project records, prepared progress reports, and assisted in tracking work completion and service performance.

• Possess a basic understanding of civil and infrastructure systems, including drainage, utilities, roads, and building maintenance works.