Abdalmajeed Kamal
Dubai,UAE
Summary
. Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies.
Overview
6
6
years of professional experience
Work history
Call centre quality analyst
REACH Employment Services
DUBIA , UAE
12.2023 - Current
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Created and submitted progress reports to upper management.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
Call center agent
REACH Employment Services
Dubia
01.2022 - 12.2024
- Manage large volumes of incoming and outgoing calls in a reasonable amount of time
- Follow communication scripts when handling different topics
- Identify customer needs, clarify information, research any problem, and offer solutions and/or alternatives
- Recording all conversations in our call center database in an understandable way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
Call center agent
DUBAI HEALTH AUTHORITY
DUBIA
12.2021 - 07.2022
- Obtain CLIENT INFORMATION BY ANSWERING TELEPHONE CALLS
- INTERVIEWING CLIENTS TO VERIFY INFORMATION
- INFORM CLIENTS BY EXPLAINING PROCEDURES ANSWERING QUESTIONS PROVIDING INFORMATION
- ASSIST THE FRONT DESK IN PROVIDING CUSTOMER SUPPORT AND ENSURING PATIENT SATISFACTION.
DATA ENTRY
DEPTH FOR MULTI ACTIVTES
KHARTOUM
01.2019 - 01.2021
- Schedule and maintain a calendar of appointments, meetings travel, and vacation coverage
- Manage phone calls, other correspondence (emails, letters, packages), and distribute messages
- Track and maintain stock of office supplies.
Education
Bachelor of Management -
Al-Neelain University
KHARTOUM, SUDANHigh School Diploma - undefined
Sudan general certificates
KHARTOUM, SUDANundefined
Skills
- CRM and office management software
- Data management
- Microsoft Office expertise
- First line support
- Urgent ticket management
- Remote technical support
- Task prioritisation
- Public Relations
- Workflow planning
- Report writing
- Motivational leadership style
Languages
ARABIC
ENGLISH
Timeline
Call centre quality analyst
REACH Employment Services
12.2023 - Current
Call center agent
REACH Employment Services
01.2022 - 12.2024
Call center agent
DUBAI HEALTH AUTHORITY
12.2021 - 07.2022
DATA ENTRY
DEPTH FOR MULTI ACTIVTES
01.2019 - 01.2021
Bachelor of Management -
Al-Neelain University
High School Diploma - undefined
Sudan general certificates