Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Abdalmajeed Kamal

Dubai

Summary

Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Quality assurance officer

Ministry Of Community Development
12.2023 - Current
  • Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
  • Provided extensive quality assurance training via both in person and remote teleconferences.
  • Uploaded documents to internal and external systems for backup.
  • Monitored individual service returns and updated master quality assurance spreadsheets.
  • Performed periodic operational checks of data held within database to uphold quality standards.
  • Made follow-ups on allocated action plan to meet completion timescales.

Call Centre Agent

Ministry Of Community Development
07.2022 - 12.2023
  • Manage large volumes of incoming and outgoing calls in a reasonable amount of time
  • Follow communication scripts when handling different topics
  • Identify customer needs, clarify information, research any problem, and offer solutions and/or alternatives
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets.

Call centre agent

DUBAI HEALTH AUTHORITY
12.2021 - 07.2022
  • Acted as first point of contact for customer issues and queries.
  • Planned and delivered customer service training, boosting satisfaction levels.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Optimised customer experience by tailoring responses to individual needs.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Followed up customer queries to check provided solutions met expectations.

DATA ENTRY

DEPTH FOR MULTI ACTIVTES
01.2019 - 01.2021
  • Schedule and maintain a calendar of appointments, meetings travel, and vacation coverage
  • Manage phone calls, other correspondence (emails, letters, packages), and distribute messages
  • Track and maintain stock of office supplies.

Education

Diploma - Customer Service

ALISON
(Remotely)
04.2001 -

Bachelor of Business Administration - Management

Al-Neelain University
KHARTOUM, SUDAN
08.2020

High School Diploma - High School Diploma

Sudan General Certificates
KHARTOUM, SUDAN
05.2016

Skills

  • CRM and office management software
  • Data management
  • Microsoft Office expertise
  • First line support
  • Urgent ticket management
  • Remote technical support
  • Task prioritisation
  • Public Relations
  • Workflow planning
  • Report writing
  • Motivational leadership style

Languages

ARABIC
ENGLISH

Certification

  • 2024 English for business communication
  • 2021 Advanced skills in Excel
  • 2021 customers service
  • 2021 Accounting and financial management


Timeline

Quality assurance officer

Ministry Of Community Development
12.2023 - Current

Call Centre Agent

Ministry Of Community Development
07.2022 - 12.2023

Call centre agent

DUBAI HEALTH AUTHORITY
12.2021 - 07.2022

DATA ENTRY

DEPTH FOR MULTI ACTIVTES
01.2019 - 01.2021

Diploma - Customer Service

ALISON
04.2001 -

Bachelor of Business Administration - Management

Al-Neelain University

High School Diploma - High School Diploma

Sudan General Certificates

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Abdalmajeed Kamal