Abdalraheem Hagaldaw
Dubai
Summary
Quality assurance engineer with 4+yrs of exp in Software Testing and Mobile Application Testing. Experienced QA Engineer with a Strong Background in Manual Testing of various products and tasked with producing reputable products coordinated with experts to reach accurate findings in testing results. Ensuring a Seamless User Experience. Expertise in Mobile Application Testing, Identifying and Resolving Critical Issues. Effective at working in fast-paced testing environments to review software at each stage of development and production. Checks function, layout and operation for usability and visual design issues. Familiar with working in Agile-driven environments.Collaborates with software team in continuous build and deployment process. Excels at learning new software tools and best practices in software quality assurance.
Overview
10
10
years of professional experience
6
6
Certification
Work History
Quality assurance engineer
Faisal Islamic Bank
Khartoum
08.2019 - 11.2023
- Handled mobile application testing
- Reviewed cases and created test scenarios
- Executed on test scenarios and documented findings
- Prepared reports on analysis and test results
- Analyzed test results to conclude what needs to be fixed
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints
- Interacted with clients and developers on production of software.
Technical Support
Faisal Islamic Bank
Khartoum
03.2019 - 07.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Customer Service Representative
Faisal Islamic Bank
Khartoum
03.2015 - 02.2019
- Provided advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on online banking and mobile banking applications.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Referred customers to other banking departments for specialized services.
- Helped customers prepare documents required to complete transactions and process requests.
- Cross-sold credit cards, loans and other bank products.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened new accounts and made changes to existing accounts.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
Bank Teller
Faisal Islamic Bank
Khartoum
03.2014 - 02.2015
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with compromised debit cards and issued new credentials.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted with training of new tellers on policies and procedures.
- Received loan and utility payments, sending funds to correct destinations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
Master Of Science - Information Systems
Al-neelain University
Sudan09.2020
Bachelor Of Science - Information Systems
Omdurman Islamic University
Sudan07.2013
Skills
- Mobile Testing
- Creating Test Cases
- Manual Testing
- Problem-Solving
- Functional Testing
- User Acceptance Testing
- Bug Tracking
- Agile Methodologies
- Scrum Framework
- JIRA
- SQL Knowledge
Certification
- IBM Cybersecurity Analyst
- Software Testing: Planning Tests for Mobile
- Improve Your ITIL Skills
- Putting ITIL into Practice: Problem Management Techniques
- Putting ITIL Into Practice: Applying ITIL 3 Foundation Concepts
- Putting ITIL into Practice: DevOps for ITIL Practitioners
Training
- Red Hat Certified System Administrator (RHCSA)
- Database Application Development
- Dot NET
- IT for business success
- Strategic planning
- Effective leadership
- Design Thinking
- Success mindset
- ISO 9001:2015 Foundation
- Electronic Inspection Tools
- Electronic Payments E_Purse & Mobile Payments
- Combating Electronic Fraud in Banks and financial institutions
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Quality assurance engineer
Faisal Islamic Bank
08.2019 - 11.2023
Technical Support
Faisal Islamic Bank
03.2019 - 07.2019
Customer Service Representative
Faisal Islamic Bank
03.2015 - 02.2019
Bank Teller
Faisal Islamic Bank
03.2014 - 02.2015
Master Of Science - Information Systems
Al-neelain University
Bachelor Of Science - Information Systems
Omdurman Islamic University
- IBM Cybersecurity Analyst
- Software Testing: Planning Tests for Mobile
- Improve Your ITIL Skills
- Putting ITIL into Practice: Problem Management Techniques
- Putting ITIL Into Practice: Applying ITIL 3 Foundation Concepts
- Putting ITIL into Practice: DevOps for ITIL Practitioners
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