ABDALRAHMAN ALQUDAH
Sr. Technical Business Analyst
ABU DHABI,ABU DHABI
Summary
As a seasoned and proactive Business Analyst, I bring over 7 years of rich experience spanning both Government sectors and small start-up business environments. My expertise lies in both business and systems requirements, as well as the full spectrum of product management, from concept to delivery. I excel in user acceptance testing, end-user training, and driving the product development lifecycle. My approach is highly communicative and collaborative, leveraging past lessons to inform future decision-making. This has proven effective in improving business operations, supporting corporate growth, and enhancing revenue generation.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
2
2
Languages
Work History
Business Analyst
MINISTRY OF EDUCATION - UAE
Abu Dhabi
2021.08 - Current
- Write BRD for new projects, Write RFP, Work on EMSAT new Portal, Work on licenses system for organization licenses, Work on swift assess (exam system), work on finance portal, work on Time attendance as contract manager
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Performed gap analysis to identify areas of improvement.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated with stakeholders to identify business needs and data sources.
- Documented system configuration, mapping and processes.
- Created flowcharts, diagrams and other documentation.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
Senior programmer
National Qualifications Authority
2020.04 - 2021.01
- Manage TRA guideline for NQA, Develop Help Desk system, Design Asian qualification framework landing page, Manage Website UX behave, Provide IT support for organization systems
Software Engineer Analyst
Sheikh Zayed Grand Mosque Center
Abu Dhabi
2018.07 - 2020.04
- Develop crowd management system to manage visitor flow
- Project manager for visitor Booking system
- Project manager for correspondence system
- Implement and manage systems
- Manage Time attendance system
- Build some custom report
- Manage Help Desk system
- Implement and manage video call system for customer happiness
- Manage website and booking company system
- Implement and manage metabase Dashboard system
- Installed and configured software applications and tested solutions for functionality.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
Systems Engineer & Senior Officer Application Specialist
Smart Vision
Abu Dhabi
2017.02 - 2018.07
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Performed root cause analysis to provide resolutions for production issues.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Assisted employees with resolving network problems at remote locations.
- Integrated database and backup servers into enterprise systems.
- Conducted end-user reviews for modified and new systems.
- Configured, installed, and upgraded SQL databases.
- Suggested system updates or changes after conduct in-depth technical reviews.
IT Teacher
Ministry of Education - Hashemit Kingdom of Jordan
Zarqa
2016.11 - 2017.02
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Assessed, documented, and reported on student progress for grade 12 computer class.
- Implemented instructional accommodations as required to maintain compliance with Ministry requirements.
- Met with students outside of class to answer questions, explain difficult concepts, and address individual concerns.
- Advised students on matters regarding academic performance and careers in computer science.
- Coordinated classroom lectures with laboratory assignments.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Facilitated learning with creation of engaging written and oral assignments.
Education
Bachelor of Science - Software Engineering
World Islamic Sciences And Education University
Amman, Jordan 2012.04 - 2016.01
Skills
Problem solvingundefined
Websites
Affiliations
- International Institute of Business Analysis
Certification
Data Analysis Fundamentals, UDACITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Agile Frameworks Fundamentals, UDACITY
2023-11
Data Analysis Fundamentals, UDACITY
2023-02
Business Analyst
MINISTRY OF EDUCATION - UAE
2021.08 - Current
Certified Ethical Hacker v10, Hippo Computer Training LLC
2020-08
Senior programmer
National Qualifications Authority
2020.04 - 2021.01
Software Engineer Analyst
Sheikh Zayed Grand Mosque Center
2018.07 - 2020.04
Systems Engineer & Senior Officer Application Specialist
Smart Vision
2017.02 - 2018.07
IT Teacher
Ministry of Education - Hashemit Kingdom of Jordan
2016.11 - 2017.02
Customer relationship management (CRM), HP LIFE
2014-01
Social entrepreneurship, HP LIFE
2014-01
Your target audience, HP LIFE
2014-01
Bachelor of Science - Software Engineering
World Islamic Sciences And Education University
2012.04 - 2016.01
CompTIA A+, Reliance Academy
2009-01
Nationality
JORDANIAN, +962 785 430 756
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