Abdalrahman Matar
Abudhabi
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Executive
Etisalat
Abudhabi
04.2022 - Current
- Exceeded sales and revenue targets by 125%, using consultative and value-driven approach to account management.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Set and achieved company defined sales goals.
Customer Service Representative
Royal Jordanian Airlines
Amman
01.2021 - 02.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Logistics Customer Service
Extensya
Amman
10.2017 - 07.2021
- Maintained excellent client satisfaction by providing in-depth support.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Bachelor's Degree - Industrial Engineering
Hashemite University
Jordan2022
Skills
- Teamwork
- Customer Relations
- Sales and Upselling
- Attention to details
- Fast learner
- Microsoft (All)
Certification
- Supply Chain Management from Jordanian Engineers Association.
- Quality Management System ISO 9001:2015 and internal auditing from Jordanian Engineers Association.
- Microsoft Excel for data analysis from Udemy.
- Project Management from Udemy.
Languages
Arabic
English
Timeline
Sales Executive
Etisalat
04.2022 - Current
Customer Service Representative
Royal Jordanian Airlines
01.2021 - 02.2022
Logistics Customer Service
Extensya
10.2017 - 07.2021
Bachelor's Degree - Industrial Engineering
Hashemite University
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