Abdel Basset Abdel Nasser Gouda
Makkah,KSA
Summary
Dedicated professional with extensive knowledge in housekeeping, security, and royal service processes and procedures. Demonstrates excellent standards of hygiene and cleanliness, coupled with strong public relationship skills. Proficient in adapting to new jobs and equipment while preserving system integrity during daily operations. Skilled in preparing detailed daily reports for work management, contributing to efficient workflow and organisational success.
Overview
19
19
years of professional experience
Work history
Housekeeping Assistant Manager
Fairmont Makkah
Makkah
01.2022 - 02.2026
- Assist Housekeeping Manager in managing staff and daily operations of housekeeping department
- Train and supervise housekeeping staff ensuring cleanliness, organization and efficiency
- Monitor inventory of cleaning supplies and equipment, restocking as needed
- Inspect rooms and common areas to ensure meet company and guest standards
- Assist Housekeeping Manager in scheduling and coordinating room cleaning with front desk and maintenance staff
- Handle guest complaints and resolve issues in timely manner
- Perform cleaning duties as needed, such as cleaning rooms or common areas
- Ensure adherence to safety and cleanliness standards and regulations
- Assist in creating and implementing housekeeping policies and procedures
- Maintain effective communication with other departments and management to ensure quality guest experience.
Housekeeping Manager
Al Alamein Prim hotel
NORTH COST, EGYPT
01.2020 - 01.2021
- Manage operations for service excellence.
- Manage guest/residents’ concerns and feedback.
- Oversee housekeeping operations in rooms, laundry and public area.
- Read and assess work reports.
- Solve problems and make decisions at supervisory level.
- Lead team to build operational plan.
- Make use of critical thinking and analytical skills at work.
Royal Service Supervisor
Fairmont Makkah
Makkah
01.2018 - 01.2020
- Overall Experience in Opera.
- Updating Hotel Information.
- Dispatch Guest requests.
- Handling & Reporting guest complaints.
- Reporting to front office manager, responsibilities and essential job functions include.
- Lead and supervise all aspects of Royal service department and ensure all service standards are followed.
- Training outlines, schedules, and support materials are maintained and updated when necessary.
- Handling Lost & Found items.
Royal Service Agent
Fairmont Makkah
Makkah
01.2016 - 01.2018
- Overall Experience in Opera.
- Attending External and Internal Calls.
- RSM Champion – Updating Activities in RSM & Manage & Edit Employees.
- Dispatch Guest requests.
Royal Service Agent
Fairmont Dubai
Dubai
01.2014 - 01.2016
- Overall Experience in Opera.
- Attending External and Internal Calls.
- RSM Champion – Updating Activities in RSM & Manage & Edit Employees.
- Dispatch Guest requests.
Security Officer
Fairmont Dubai
Dubai
01.2012 - 01.2013
- Monitoring and operating CCTV cameras and other recording systems.
- Creating safe and comfortable working environment for employees and visitors.
- Accurately reporting all incidents to senior managers.
- Undertaking investigations into reports of offences.
- Liaising with emergency services, police, ambulance and fire service to resolve issues and maintain security and service.
Housekeeping attendant
Fairmont Nile City
Cairo
01.2010 - 01.2012
- Gathered and disposed trash and waste materials.
- Performed terminal cleaning procedures of patient rooms.
- Replenished and replaced consumable items as necessary.
- Proficient enough in pushing, pulling, lifting and moving heavy objects on frequent basis.
Housekeeping attendant
JW Marriott Hotel
Cairo
01.2007 - 01.2010
- Proficient enough in pushing, pulling, lifting and moving heavy objects on frequent basis.
- Highly skilled in dusting and cleaning all artwork following specific care instructions.
- Replenished and replaced consumable items as necessary.
- Gathered and disposed trash and waste materials.
- Performed terminal cleaning procedures of patient rooms.
Education
Bachelor of Laws - Faculty of Law
Al Azhar University
Cairo, Egypt06.2005
Skills
- Good knowledge of Housekeeping, Security and Royal Service processes & procedures
- Excellent standards of hygiene and cleanliness
- Able to deal with new jobs and equipment
- Good in public relationship
- Preserve system while daily work
- Prepare daily report to work management
LANGUAGE SKILLS:
Arabic (Mother Tongue).
English (Very good Speak, write and reading).
Timeline
Housekeeping Assistant Manager
Fairmont Makkah
01.2022 - 02.2026
Housekeeping Manager
Al Alamein Prim hotel
01.2020 - 01.2021
Royal Service Supervisor
Fairmont Makkah
01.2018 - 01.2020
Royal Service Agent
Fairmont Makkah
01.2016 - 01.2018
Royal Service Agent
Fairmont Dubai
01.2014 - 01.2016
Security Officer
Fairmont Dubai
01.2012 - 01.2013
Housekeeping attendant
Fairmont Nile City
01.2010 - 01.2012
Housekeeping attendant
JW Marriott Hotel
01.2007 - 01.2010
Bachelor of Laws - Faculty of Law
Al Azhar University