ABDEL-MOUMINE OUSMANE TORI
Dubai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
RKB Cargo
12.2023 - Current
- Launched quality assurance practices for each phase of development
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
CASHIER
TAMARIND HOTEL
02.2023 - 05.2023
- Responsible for processing refunds
- Exchanges and managing the cash drawer
- Expected to tally funds and ensure that everything is in order
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
INTERNSHIP
BANK SAHEL-SAHARAN BANK FOR INVESTMENT
09.2021 - 11.2021
- Responsible for opening new accounts for branch clients in the DFM Branch and ensure that all related paperwork is complete
- Stay up to date with Corporate Actions’ rules and regulations
- Work with the Product manager to formalize a product-wise Business.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
INTERNSHIP IN MINISTRY OF FINANCE, FINANCIAL CONTROL
08.2020 - 11.2020
- Control the liquidation of administrative purchase orders
- Control agent fees and transfer and debt control service.
INTERNSHIP IN MINISTRY OF FINANCE, FINANCIAL CONTROL
06.2019 - 09.2020
- Schedule tasks daily according to the needs of different departments
- Listen to different ideas and opinions while being critical.
08.2018 - 09.2020
- Write and manage letters, apply the standards in force as part Of daily missions to services and management
- Prioritize tasks to reduce stressful situations.
Education
Bachelor of Science - Accounting And Finance
Chambre De Commerce De Ndjamena
N'Djamena, CHAD01.2021
Associate of Science - Accounting And Finance
Chambre De Commerce De Ndjamena
N'Djamena, CHAD2019
High School Diploma -
LTC, Ndjamena
N'Djamena, CHAD2016
Skills
- Balance sheet
- Tax legislation
- Bank reconciliation
- Microsoft Outlook, Word, and Excel
- MS Office
- Cash Handling
- Expertise in sales
Personal Information
- Date of Birth: 12/28/1998
- Nationality: Chadian
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Bilingual or Proficient (C2)
Timeline
Customer Service Manager
RKB Cargo
12.2023 - Current
CASHIER
TAMARIND HOTEL
02.2023 - 05.2023
INTERNSHIP
BANK SAHEL-SAHARAN BANK FOR INVESTMENT
09.2021 - 11.2021
INTERNSHIP IN MINISTRY OF FINANCE, FINANCIAL CONTROL
08.2020 - 11.2020
INTERNSHIP IN MINISTRY OF FINANCE, FINANCIAL CONTROL
06.2019 - 09.2020
08.2018 - 09.2020
Bachelor of Science - Accounting And Finance
Chambre De Commerce De Ndjamena
Associate of Science - Accounting And Finance
Chambre De Commerce De Ndjamena
High School Diploma -
LTC, Ndjamena
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