Abdelaziz Magdy
Accountant
Dubai,United Arab Emirates
Summary
Emerging professional motivated to utilise financial acumen and drive for growth to thrive in accounting support role. Strength in uncovering financial backlogs and applying industry knowledge and resourceful problem-solving to navigate challenges.
Overview
8
8
years of professional experience
Work History
Accounting clerk
Al Ittihad Private School
Dubai, UAE
08.2023 - Current
- Implemented cash flow management strategies to help minimise errors.
- Reviewed, analysed and processed overheads.
- Improved data consistency by identifying and eliminating inaccuracies.
- Resolved invoices queries and raised credit notes by communicating clearly and professionally.
- Uploaded invoices using System after verifying data..
- Approved expenses in line with company's financial policies, escalating concerns and discrepancies.
- Followed documentation procedures to maintain robust recordkeeping system.
- Processed transactions by assessing accuracy and completeness of information.
- Created and edited spreadsheets to present complex data using Microsoft Excel.
- Applied approval processes to validate invoices and other financial documents.
- Prepare Monthly Closing Reports ( Tax, Collection, Fixed Assets, Reconciliation, Petty Cash, Credit Card, Revenue, Expenses )
Customer care representative
Etisalat UAE
Egypt, Cairo
01.2023 - 06.2023
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Offered detailed advice on product and service benefits.
- Improved customer retention by 30%, through service and account management.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered prompt solutions to maintain customer satisfaction.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Recorded and processed customer data accurately.
Sales supervisor
Muscle Fuel Healthy Eating Restaurant
Abu Dhabi, UAE
12.2021 - 11.2022
- Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
- Audited team outputs and service delivery to achieve Quality Assurance goals.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Updated training materials and operational procedures to deliver consistent sales growth.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Collected customer and market feedback and reported information to company leadership.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Analysed sales and customer data with, generating comprehensive sales reports to promote sound business decision-making.
Call centre advisor
Xceed
Cairo, Egypt
04.2018 - 10.2020
- Provided excellent customer service to resolve queries per hour.
- Increased average order value by 30% with targeted upselling.
- Completed 50+ calls each day using automated systems to improve efficiency.
- Maintained in-depth understanding of insurance product offerings to deliver high-quality advice.
- Consistently achieved average call duration and service quality targets.
- Offered best financial and lending advice to customers in line with latest legislation.
- Achieved monthly revenue targets in dynamic and competitive sales environment.
- Improved data accuracy by effectively navigating and updating Zendesk records.
- Protected customer interests by recommending cost-effective decisions and tailoring advice to match customer requirements.
- Converted enquiries by employing effective negotiation and persuasion skills.
- Ensured full compliance with contact centre procedures and data handling processes.
Treasury accountant
Egyptian International Motors EIM
Cairo, Egypt
04.2016 - 05.2018
- Instructed on key financial decisions, providing advice to stakeholders and leading bodies using financial management expertise.
- Handled financial management of public money by developing and implementing effective policy objectives.
- Resolved invoice coding and tracked recurring expenses for accrual entry.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Trained new employees on accounting principles and company procedures.
- Generated invoices based on established accounts receivable schedules and terms.
- Analysed budgets and financial projections for accurate reporting of company performance.
- Prepared detailed models, reports and charts highlighting complex financial information.
- Organised and carried out month-end, quarterly and year-end processes.
Education
Bachelor of Business Administration - Accounts
October University
Cairo07.2015
Skills
- Account reconciliation
- Microsoft Excel
- Pivot tables
- Accounting
- Communication skills
- Credit control
- Customer support
- Live chat management
- Quotation preparation
- Customer experience
- CRM Systems proficiency
- Advanced product knowledge
Languages
Arabic
Advanced
C1
English
Upper intermediate
B2
Timeline
Accounting clerk
Al Ittihad Private School
08.2023 - Current
Customer care representative
Etisalat UAE
01.2023 - 06.2023
Sales supervisor
Muscle Fuel Healthy Eating Restaurant
12.2021 - 11.2022
Call centre advisor
Xceed
04.2018 - 10.2020
Treasury accountant
Egyptian International Motors EIM
04.2016 - 05.2018
Bachelor of Business Administration - Accounts
October University
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