Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abdelgader Abdalla

Manager
Dubai,Dubai

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

19
19
years of professional experience

Work History

Manager

Manager Of Travel Agency
02.2011 - 05.2020
  • Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
  • Developed strong relationships with vendors for better travel deals and more options for clients.
  • Managed and led a team of travel agents, ensuring consistent high-quality service to clients.

Customer Service Representative

Zain Telecommunications
04.2009 - 04.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business .

Manager of Exchange Office

AL RASIL
04.2005 - 10.2008
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Accountant

Nisheshipa Agriculture Services Company
02.2001 - 02.2003
  • Increased efficiency by streamlining accounting processes and implementing new financial software.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.


Education

High School Diploma -

Al Dhoha Institute,
SUDAN
09.2023

High School Diploma -

Gazira University
SUDAN
09.2018

Skills

  • Workforce Management
  • Strategic Planning
  • Financial Management
  • Performance Management

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Manager

Manager Of Travel Agency
02.2011 - 05.2020

Customer Service Representative

Zain Telecommunications
04.2009 - 04.2010

Manager of Exchange Office

AL RASIL
04.2005 - 10.2008

Accountant

Nisheshipa Agriculture Services Company
02.2001 - 02.2003

High School Diploma -

Al Dhoha Institute,

High School Diploma -

Gazira University

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