Abdelghafour Dghoughi
COLLECTION SPECIALIST
SHARJAH,PL07
Summary
To be an active part of a distinguished company where my knowledge and working skills can be of relevant contribution for its continuous growth.
Overview
14
14
years of professional experience
17
17
years of post-secondary education
Work History
COLLECTION SPECIALIST
FAM HOLDING
01.2016 - Current
- Monitoring accounts to identify overdue payments.
- Finding and contacting debtors to arrange debt payoffs.
- Keeping accurate records and reporting on collection activity.
Airport Operations Supervisor
Emirates
DUBAI, UNITED ARAB EMIRATES
01.2008 - 01.2015
- Supervisor Airport services (, Airline) ( 40 HRS PER WEEK).
- Leading the team to achieve customer satisfaction and run the operation as per company standard.
- IO Ambassador (Invitation Only Emirates High profile members) was handling IO through Airport premises like clearing customs and immigration.
- Responsible for VIP customers: I was preparing the team to make all necessary arrangement for a smooth handling of VIP customers.
Customer Services and Sales Officer
Mashreqbank
Dubai, United Arab emirates
01.2006 - 01.2008
- Masherq Bank Premium Banking) (48 HRS PER WEEK).
- I Was a member of Mashreq Gold which is a unit for Gold members receiving their calls and assisting them in their banking needs.
- Follow up with different units to make sure all VIP customers are given priority.
- Front Office Executive (Orbitcomm Casablanca) 40 HRS (PER WEEK).
- Responsible for customer service, take care of online bookings, noting the important agenda, and daily office operation.
- Accomodate all complaints and report it to the supervisor.
- LEISURE.
- Travelling,.
- Meeting people.
- Sport.
- Internet.
Education
Customer Service skills, Aviation Security, Conflict Resolution, IO Handling, Business Contribution, I promise training. Stress Management. 2007-2008: Call Centre Lab (Cohen Brown training in Banking) - undefined
01.2008 - 01.2015
Diploma - Computing and Management
01.2000 - 01.2002
Bachelor Degree - English, Applied Linguistics
01.1995 - 01.2000
High school Diploma - Modern Literatures
01.1992 - 01.1995
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Decision making, complaint resolution, Customer handling, Team management, coaching and leading team, Target oriented, Cross selling, Safety, Rescue, First Aid, & Aviation English, Computing, Word, Power point, Excel, Communication skills, EntertainmentArabicBankingCall CentreCoachingCommunication skillsConflict ResolutionCustomer satisfactionCustomer serviceCustomer Service skillsDecision makingEnglishFirst AidFrenchFront OfficeExcelOfficePower pointWordReceivingReportingSafetySellingStress ManagementSupervisorTeam management
Call center experience
Persuasion techniques
Performance improvements
Training & Development
Microsoft Office
Call center experience
Timeline
COLLECTION SPECIALIST
FAM HOLDING
01.2016 - Current
Airport Operations Supervisor
Emirates
01.2008 - 01.2015
Customer Service skills, Aviation Security, Conflict Resolution, IO Handling, Business Contribution, I promise training. Stress Management. 2007-2008: Call Centre Lab (Cohen Brown training in Banking) - undefined
01.2008 - 01.2015
Customer Services and Sales Officer
Mashreqbank
01.2006 - 01.2008
Diploma - Computing and Management
01.2000 - 01.2002
Bachelor Degree - English, Applied Linguistics
01.1995 - 01.2000
High school Diploma - Modern Literatures
01.1992 - 01.1995