Abdelghani Khoualdia
Abu Dhabi,United Arab Emirates
Summary
I have over 10 years experiences of working with customers in different settings and l believe that l have an excellent communication skills. I enjoy talking to new and existing customers on a daily basis and building relationships with my customers so that they come back to me on other occasions. l am a very motivated individual who works in organized fashion, following strict procedures and ensuring that nothing gets missed on my daily planner. l like to ensure that l always follow up with customers and ensure that they are happy and gain any feedback that l can at that time. l enjoy new challenges and l am always keen to try new things and new areas. l enjoy learning new skills and l am always happy to help others.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Sales Executive
IKEA YAS ABU DHABI
Abu Dhabi
01.2021 - Current
- Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target
- Suggest means of sale improvement as well as determining 'slow moving' or 'non-selling' items and suggesting sales action
- Maintain a fully display of products via merchandising methods as laid down by the company
- Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company's competitive advantage and to properly advise customers
- Meet the needs of customers by being understanding and sensitive, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers
- Determine the customers' requirements and assist them in their orders
- Maintain contact and advising customers on news or recently received items of customer's interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales
- Provide the highest level of customer service.
Sales Executive
SAMSUNG GULF ELECTRONICS ABU DHABI
Abu Dhabi
01.2016 - 12.2021
- Managing the sales process for new prospects, from initial contact through to closure
- Dealing with customer enquiries face to face, over the phone or via email
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets & objectives in line with the Area Business Plan
- Working closely with the marketing team to produce any sales collateral required for the target market
- Reporting business trends and area performance to the sales manager
- Developing & maintaining successful business relationships with all prospects
- Identifying what customers want
- Planning and organizing the day to ensure all opportunities are maximized
- Developing a full understanding of the business market-place.
Sales Executive
CARREFOUR ABU DHABI
Abu Dhabi
01.2014 - 06.2016
- Greet customers entering establishments
- Promote/ Sales/ Advice, recognize the needs of the customers and provide detailed information about the technical specification of the items (air conditioner, washing machine, microwave, cooker, refrigerator...)
- Examine the merchandise to ensure that it is correctly priced and displayed as per the advertisement
- Provide customer services and responding to customers inquiries and complaints at the selling area
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem
- Developing a full understanding of the business market-place.
Reception
HILTON HOTEL
tunis, tunisia
01.2012 - 05.2014
- Provide a professional welcome and greeting to all visitors
- Ensure VIP visitors are treated professionally and with the highest respect
- Ensure all visitors sign the visitor's book
- Answer all incoming phone calls, finding out name and company before directing to the appropriate contact
- Take appropriate messages for unreachable contacts and ensure timely distribution
- Ensure prompt distribution of all incoming faxes and mail
- Report any telephone/fax/photocopier faults to the I.T
- Department
- Maintain the professional appearance of the reception area
- Count, together the witness, cash, cheques and credit card vouchers and verify them.
Education
Bachelor’s Degree in Computer Technology -
National University of Tunis
01.2007 - 04.2009
Skills
- Microsoft Office: Excel, Word, Outlook, Access…
- Networking: administration, configuration, and network security
- Operation system: Windows 7/8/10/server 2008, Linux: Installation and Configuration
- Maintenance and configuration of IT tools
- Programming of application and software, using most of programming language
- Sales expertise, inside and outside sales, B2B sales, product management and pricing…
- Client communication
- Customer Service
- Warehouse operations
- Heavy manual lifting
- Team player
- Picking
Languages
ARABIC
Native
ENGLISH
Proficient (C2)
FRENCH
Proficient (C2)
Training
- September 2009, May 2010, Training in Financial Accounting, Private Accounting Office
- March 2009, May 2009, Maintenance technician training Specialist IT, International Airport of Tunis, Maintenance of computer materials. Installation and configuration of new materials. Local network configuration.
- June 2008, August 2008, University training in national bank of Tunisia, National Bank of Agriculture
Affiliations
- sport
Timeline
Sales Executive
IKEA YAS ABU DHABI
01.2021 - Current
Sales Executive
SAMSUNG GULF ELECTRONICS ABU DHABI
01.2016 - 12.2021
Sales Executive
CARREFOUR ABU DHABI
01.2014 - 06.2016
Reception
HILTON HOTEL
01.2012 - 05.2014
Bachelor’s Degree in Computer Technology -
National University of Tunis
01.2007 - 04.2009
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