Abdelhakim Dahmani
abu dhabi
Summary
Customer-oriented Waiter with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction . Motivated with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items . Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
6
6
years of professional experience
Work History
Senior Waiter
Lunaria Restaurant
04.2022 - 11.2023
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Collaborated closely with bartenders to craft unique cocktails that complemented menu offerings driving beverage sales growth.
- Consistently exceeded sales goals by utilizing deep knowledge of the menu offerings as well as staying up-to-date on current promotions.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Senior Waiter
Oxford Restaurant
03.2020 - 03.2022
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
- Implemented new strategies for upselling appetizers and desserts, leading to increased check averages.
- Assisted management with scheduling adjustments to optimize staffing levels during peak hours.
- Contributed to the development of seasonal menus by offering suggestions based on customer feedback and trends.
- Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
- Developed strong rapport with regular customers through friendly conversations and attentive service.
Senior Waiter
Blue Caffe Restaurant
01.2018 - 02.2020
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Streamlined table turnover times by efficiently managing guest payments and assisting with bussing duties when necessary.
Education
Bachelor in Law - Law
Mohammed First University
Oujda, Morocco07.2017
Certificate - Informatics
ITC Training Center
Oujda, Morocco01.2017
No Degree - Sales And Marketing Education
ISTA Lazaret
Oujda, Morocco01.2011
Skills
- Tableside Service
- Reservation Management
- Table Bussing
- Item promotion
- Food and beverage pairings
- Adaptive Learning
- Guest Relations Management
- Time management expertise
- Accurate money handling
- Exceptional customer service
- Sales Techniques
Languages
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Senior Waiter
Lunaria Restaurant
04.2022 - 11.2023
Senior Waiter
Oxford Restaurant
03.2020 - 03.2022
Senior Waiter
Blue Caffe Restaurant
01.2018 - 02.2020
Bachelor in Law - Law
Mohammed First University
Certificate - Informatics
ITC Training Center
No Degree - Sales And Marketing Education
ISTA Lazaret
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