Abd El Hamid Mohamed
Fujairah
Summary
Dynamic and results-driven leader with over 10 years of comprehensive experience in managing high-end dining establishments. Demonstrated expertise in enhancing guest satisfaction, optimizing operational efficiency, and driving revenue growth in both standalone and luxury hotel restaurant settings. Skilled in team leadership, training and development, cost control, and strategic planning. Proven ability to foster a positive work environment, implement innovative service standards, and maintain the highest levels of quality and hygiene. Adept at leveraging strong communication and problem-solving skills to manage customer relationships and exceed business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Fairmont Hotels and Resorts
05.2022 - Current
- Oversee and manage day to day operations.
- Continuously delivers exceptional Service by personally interacting with Guests throughout their Dining Experience.
- Ensures a Seamless Dining Experience for Guests, Anticipating their Needs and Exceeding Expectations.
- Showcases a Proactive Approach to addressing Guests' concerns and Swiftly Resolving any issues ensuring exceptional Guest Satisfaction.
- Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
- Develops and implements visionary Standard Operating Procedures (SOPs) for all aspects of restaurant operations, including opening and closing procedures, reservation management, table seating, and service.
- Monitors and manages the restaurant's Inventory with remarkable Attention to Details.
- Enforces stringent Health and Safety Standards including Sanitation Guidelines and Food Quality Control measures.
- Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team.
- Collaborates with the Executive Chef to craft a bespoke menu that showcases next-level cuisine Considering Guest Preferences and market Trends.
- Coordinates with the Culinary Team to ensure the Availability of high quality Ingredients and Maintain consistent Standards of Food Preparation and Presentation.
- Monitors Menu Performance, gathers Guest Feedback, and makes adjustments to enhance Profitability, Customer Satisfaction, and Culinary Creativity.
- Maximises revenue and profitability through proactive Strategies, effective Cost-Control measures and well-planned sales promotions.
- Explores opportunities for Revenue Growth while Maintaining the Integrity of the Dining Concept.
- Analyses financial reports to Identify Opportunities for improvement and implement corrective measures.
- Collaborates with the Finance Department to ensure accurate Financial Reporting.
- Select and hires Talented Individuals who possess a genuine passion for Service Excellence.
- Attention to Detail and the importance of Personalised Service.
- Hosts regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
- Schedules the Restaurant Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods.
Food and Beverage Supervisor
Fairmont Hotels and Resorts
09.2021 - 05.2022
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Monitored and authorised staff clock-in and clock-out procedures.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
Food and Beverage Captain
Hilton Hotels and Resorts Pre-Opening
06.2019 - 07.2021
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
- Practice Grooming standards including uniform dress code, cleanliness and personal hygiene.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Manage guest queries in a friendly, timely, and efficient manner.
- Ensure knowledge of menu and all products.
Food and Beverage Captain
Steinberger Taba Hotel and Nelson Village
01.2018 - 05.2019
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Actively listened to guests and understood when managing complex food service complaints.
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
- Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.
- Commanded wide-bodied aircraft with stamina and resilience.
- Boosted crew morale to enhance service levels and fulfil targets.
Food and Beverage Assistant Captain
Steinberger Taba Hotel and Nelson Village
02.2017 - 01.2018
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Delivered exceptional, friendly and fast service.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
Food and Beverage Waiter
Hilton Hotels and Resorts
08.2014 - 09.2015
- Shared menu knowledge to effectively assist guests with questions and special requests.
- Minimised guest complaints by understanding and clearly communicating allergies and intolerances.
- Optimised guest experience, checking in with guests to assure satisfaction with each course and beverage.
- Demonstrated safe food handling standards at all times.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Food and Beverage Trainee
Hilton Hotels and Resorts
07.2012 - 08.2014
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed timing standards in food deliveries to minimise delays.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Education
Bachelors - Hospitality And Hotels Administrations
Alexandria University, Faculty of Tourism.
Alexandria, Egypt 07.2015
Skills
- Guest focus
- Management Skills
- Creativity and inventive
- Problem solving Skills
- Communication Skills
- Passion for customer satisfaction
- Operations management
- Inventory control and Records keeper
- Recruitment
- Indvedual Proactive
- Foster teamwork
- Excellent Computer Skills
- Basic Opera Cloud Skills
- Micros and Shiji Skills
Languages
Arabic
Native
English
Fluent
Russian
Intermediate
Accomplishments
- Fairmont Fujairah Leader of the Quarter1 - 2024.
- Leading Food and Beverage LQA score by scoring 93.5% March,2024.
- The best LQA score among Fairmont Hotels in United Arab Emirates March, 2023.
- Successful pre-opening for Hilton Hurghada Plaza 2019.
Certification
Lead 1.1: Virtual Leadership Development Series with Harvard (Owned and Managed Properties) Program
Timeline
Assistant Restaurant Manager
Fairmont Hotels and Resorts
05.2022 - Current
Food and Beverage Supervisor
Fairmont Hotels and Resorts
09.2021 - 05.2022
Food and Beverage Captain
Hilton Hotels and Resorts Pre-Opening
06.2019 - 07.2021
Food and Beverage Captain
Steinberger Taba Hotel and Nelson Village
01.2018 - 05.2019
Food and Beverage Assistant Captain
Steinberger Taba Hotel and Nelson Village
02.2017 - 01.2018
Food and Beverage Waiter
Hilton Hotels and Resorts
08.2014 - 09.2015
Food and Beverage Trainee
Hilton Hotels and Resorts
07.2012 - 08.2014
Bachelors - Hospitality And Hotels Administrations
Alexandria University, Faculty of Tourism.
Lead 1.1: Virtual Leadership Development Series with Harvard (Owned and Managed Properties) Program
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